Employee Benefits ICHRA Account Manager

Henderson Brothers; Pittsburgh (Allegheny County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Henderson Brothers, a family-owned insurance brokerage firm in Pittsburgh, seeks a proactive Account Manager to oversee Individual Coverage Health Reimbursement Arrangements (ICHRA). The ideal candidate will exhibit strong project management abilities and communication skills to foster client relationships and ensure effective implementation of their benefits structures. The role offers a hybrid schedule, competitive compensation, and comprehensive benefits, contributing to a supportive work environment focused on exceptional service.

Benefits

Competitive compensation

Robust benefits package

401(k) match

Education assistance, including student loan relief

Free company paid identity theft coverage

Supportive leadership and team environment

Qualifications

• Experience in employee benefits account management or HR preferred.
• Life, Accident, and Health License preferred (must obtain within 90 days of hire).
• Strong understanding of health plans and compliance requirements.

Responsibilities

• Lead all phases of ICHRA implementation as the main liaison.
• Deliver post-enrollment support for coverage and billing issues.
• Provide training to HR teams on ICHRA policies.

Skills

Project Management

Communication

Problem Solving

Relationship Building

Technological Fluency

Education

Bachelor’s degree in Human Resources, Business Administration, or a related field

Tools

Microsoft Office Suite

Benefits Administration Platforms

Job description

We are Henderson Brothers, a fourth-generation, family-owned insurance brokerage firm in Pittsburgh PA, and we are looking for a proactive and client-focused Account Manager to lead the implementation and ongoing management of Individual Coverage Health Reimbursement Arrangements (ICHRA) for our clients. This role serves as the primary point of contact for clients and broker partners, ensuring seamless setup, execution, and support pre & post-enrollment. Success in this role will be driven by exceptional organizational, project management, and relationship-building skills, along with strong technological fluency.

What You’ll Do:

• Lead all phases of ICHRA implementation and serve as the main liaison for clients and broker partners
• Manage multi-step plan setup tailored to each client's specific needs
• Deliver high-touch post-enrollment support to address coverage, billing, and administrative issues
• Leverage technology to streamline plan management and enhance reporting
• Provide clear training and guidance to HR teams and employees on ICHRA policies and procedures
• Ensure documentation accuracy and regulatory compliance
• Continuously improve workflows through problem-solving and process optimization
• Local travel up to 30%, occasional domestic air travel

What You’ll Bring:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• Experience in employee benefits account management or HR with a benefits focus preferred
• Life, Accident, and Health License preferred (must obtain within 90 days of hire)
• Strong understanding of employee health and welfare plans, including reimbursement models and compliance requirements
• High proficiency with benefits administration platforms and Microsoft Office Suite
• Strong project management and organizational skills
• Natural relationship builder with excellent communication abilities
• Tech-savvy with a drive to innovate and optimize systems
• Proven ability to manage multiple projects, build client relationships, and deliver tailored solutions
• Ethical, service-oriented, and collaborative mindset
• Experience with Epic or Applied Solutions is a plus

Why Join Us?

• Competitive compensation and a robust benefits package, such as:
  • Above benchmark health care plan
  • 401(k) match
  • Education assistance, including student loan relief
  • Free company paid identity theft coverage
• Hybrid in-office schedule
• Supportive leadership and team environment
• Company values focused on kindness, humility, teamwork, and a desire to provide truly exceptional service and solutions to our clients. It is these values that have earned our consistent nomination as a Top Workplace in Pittsburgh.

Henderson Brothers supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.