Employee Benefits Associate Account Rep - January 2027 Career Development Program

USI Insurance Services; Charlotte (NC); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

USI Gives Back

Competitive benefits

Job summary

USI Insurance Services in Charlotte, NC invites graduates to join an 18-month Employee Benefits Career Track Program. You’ll gain hands-on experience supporting account teams, assisting with client needs, and learning how employee benefit programs are managed day-to-day.

Throughout the program you’ll work with HR, Benefits Managers, senior leaders, and employees, participate in mentorship, and engage in networking and community initiatives such as USI Gives Back.

Qualifications

• Earned a bachelor’s degree within the past two years.
• Organized and can manage time effectively.
• Attention to detail and follow-through on deadlines.
• Strong communication and collaboration skills.

Responsibilities

• Support all aspects of employee benefits account management with client service teams across various clients and industries.
• Assist with day-to-day account management activities across multiple clients.
• Process client service requests, including ID cards, coverage materials, and plan documentation.
• Gather and maintain client census data to support renewal processes.
• Review insurance contracts and plan documents for accuracy and completeness.
• Help resolve enrollment issues, billing inquiries, and escalated claims with your team.
• Coordinate applications, forms, and documentation required to implement and update insurance coverage.

Skills

Communication skills

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

About the Role

This 18-month career development program is designed for recent graduates interested in building a career in client service and employee benefits. You’ll gain hands-on experience supporting account teams, assisting with client needs, and learning how employee benefit programs are managed day-to-day. Along the way, you’ll work with a variety of business professionals, including HR, Benefits Managers, senior business leaders, and employees.

Description and Requirements

About the Role: This 18-month career development program is designed for recent graduates interested in building a career in client service and employee benefits. You’ll gain hands-on experience supporting account teams, assisting with client needs, and learning how employee benefit programs are managed day-to-day. Along the way, you’ll work with a variety of business professionals, including HR, Benefits Managers, senior business leaders, and employees.

Throughout the program, you’ll work alongside experienced professionals, participate in a structured mentorship program, and build connections with peers and leaders across the organization. You’ll also have opportunities to get involved in networking and community initiatives, including USI Gives Back.

Program Overview

The Employee Benefits Career Track Program provides more than 1,300 hours of structured training and practical hands-on work experience.

• Months 1–3: 100% training


• Months 4–6: 50% training / 50% hands-on experience


• Months 7–18: 20% training / 80% hands-on experience

What You’ll Be Doing

• Gain hands-on experience supporting all aspects of employee benefits account management while partnering with client service teams across a variety of clients and industries.


• Support day-to-day account management activities across a variety of clients and industries.


• Assist with client service requests, including ID cards, coverage materials, and plan documentation.


• Gather, organize, and maintain client census data to support the renewal process.


• Review insurance contracts and plan documents for accuracy and completeness.


• Help resolve enrollment issues, billing inquiries, and escalated claims alongside your team.


• Coordinate applications, forms, and documentation required to implement and update insurance coverage.


• Create client-facing materials for meetings, including benefit summaries, guides, and presentation content.


• Participate in internal and external client meetings to learn how teams build relationships and deliver solutions.

You’ll Be a Great Fit If You

• Earned a bachelor’s degree within the past two years.


• Enjoy learning new things and taking on new challenges.


• Are organized and can manage your time effectively.


• Pay attention to detail and follow through on deadlines.


• Communicate clearly and work well with others.


• Approach problems with a thoughtful, solutions-oriented mindset.


• Take initiative, stay curious, and are comfortable asking questions as you learn.


• Are comfortable using Microsoft Office, including Excel, Word, and PowerPoint.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

• USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Salary: 60,000/year

Eligible for up to 5% bonus at the completion of 18 month

Application accepted through: 11/13/2026