Employee Benefits Account Manager

Marsh McLennan Agency; Orland Park (IL); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement and professional

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency is seeking an Account Manager to execute client service plans, manage proposal development, and maintain strong client relations across multiple channels. The role involves risk analysis, coverage adjustments, and coordinating with internal teams to ensure timely service delivery.

The position requires 2+ years as an Account Manager in an insurance brokerage or similar setting, with travel as needed and a valid Producers License for Fire/Casualty or Life/Health.

Qualifications

• Producers License for Fire/Casualty or Life/Health required on hire
• Willingness to travel locally and long-distance to client meetings
• Valid transportation for local travel
• 2+ years Account Manager experience within an insurance brokerage or similar role

Responsibilities

• Execute client service workflows and plan, execute, and track customized service strategy for each client
• Manage creation of proposals, including service plans and deliverables
• Build and maintain personalized client relationships through multiple communication channels
• Analyze risk, coverage, and program structure; recommend options and execute changes
• Ensure accuracy of client portal information and access
• Explain coverage terms and options to clients; discuss carrier terms
• Collaborate with internal teams to ensure cohesive service execution
• Prioritize workload and client service requests effectively
• Participate in meetings with service team to discuss accounts and renewals
• Mentor and guide colleagues in client service practices

Education

BS/ BA in Business, Insurance, or related field

CPCU, ARM, CEBS, or other professional insurance designation

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at Horton, a Marsh business.

Account Manager

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at Horton, a Marsh business.

Marsh provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

What You Do

Execution of Client Service

• Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
• Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs
• Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings
• Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
• Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
• Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
• Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
• Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
• Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
  
  

Market Strategy and Negotiation

• Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices
• Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission package following best practices
• Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients
• Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested
• Remains current on forms, coverage, insurance carriers, industry trends, and legislation
• Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches
  
  

Data Process and Integrity

• Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
• Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence
• Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals
  
  

Peer Relationships

• Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
• Trains, guides, and mentors Client Service Representatives and other peers
• Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
• Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other department
  
  

Required

Your Education and Experience

• Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role
• Available to travel to both local and long-distance client meetings
• Has means of transportation for local travel as needed
• 2+ years Account Manager experience within an insurance brokerage, or comparable experience
  
  

Preferred

• BS/ BA in Business, Insurance, or related field
• CPCU, ARM, CEBS, or other professional insurance designation related to discipline
• Experience working with agency management systems
• Proficient skill level in Microsoft Office Suite
  
  

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities
  
  

To learn more about a career at Marsh, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/
  
  

Who You Are Is Who We Are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $64,700 to $120,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.