Employee Benefits Account Manager

Superior Insurance Partners LLC; McHenry (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Superior Insurance Partners is seeking a motivated and client-focused Employee Benefits Account Manager to join our growing Group Benefits Division. You will serve as a trusted partner to clients, carriers, and internal teams, delivering exceptional service and managing day-to-day benefits administration across multiple states.

This role requires 3+ years of employee benefits account management or client service, knowledge of group benefits products, and strong communication skills.

Qualifications

• 3+ years of employee benefits account management or client service experience preferred.
• Active Life & Health Insurance License preferred (or ability to obtain).
• Strong understanding of group benefits products including medical, dental, vision, life, disability, and voluntary benefits.

Responsibilities

• Serve as the primary day-to-day contact for assigned employee benefits clients, building strong relationships and delivering timely, professional support.
• Manage client inquiries related to benefits, eligibility, enrollment, billing, claims, and coverage questions.
• Process policy changes, enrollments, terminations, reinstatements, and other service requests accurately and efficiently.
• Partner with carriers and vendors to resolve client issues and ensure service expectations are met.
• Support the renewal process by gathering information, preparing materials, coordinating timelines, and assisting with client presentations.
• Review plan documents, applications, and policy information to ensure accuracy and completeness.
• Maintain accurate client records, documentation, activities, and communications within agency management systems.
• Assist with open enrollment preparation, employee communications, and client meetings as needed.
• Identify opportunities to enhance client relationships through proactive service, education, and additional coverage solutions.
• Collaborate with Producers, Account Executives, carriers, and internal teams to support client retention and growth goals.

Skills

Account management

Employee benefits knowledge

Client service

Communication skills

Multitasking

Education

Life & Health Insurance License (preferred)

Tools

Agency management systems

Job description

Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States.

At the core of Superior’s approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency’s unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.

Superior Insurance Partners is backed by Tyree & D’Angelo Partners (“TDP”), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.

Join Our Growing Employee Benefits Team!

We are seeking a motivated and client-focused Employee Benefits Account Manager to join our growing Group Benefits Division. This is an exciting opportunity to be part of a collaborative, growth-oriented team supporting clients across multiple states.

As an Employee Benefits Account Manager, you will serve as a trusted partner to clients, carriers, and internal team members. You will be responsible for delivering exceptional service, managing day-to-day benefits administration, supporting renewals, and helping ensure clients receive a seamless experience throughout the year.

How You’ll Make an Impact

• Serve as the primary day-to-day contact for assigned employee benefits clients, building strong relationships and delivering timely, professional support.
• Manage client inquiries related to benefits, eligibility, enrollment, billing, claims, and coverage questions.
• Process policy changes, enrollments, terminations, reinstatements, and other service requests accurately and efficiently.
• Partner with carriers and vendors to resolve client issues and ensure service expectations are met.
• Support the renewal process by gathering information, preparing materials, coordinating timelines, and assisting with client presentations.
• Review plan documents, applications, and policy information to ensure accuracy and completeness.
• Maintain accurate client records, documentation, activities, and communications within agency management systems.
• Assist with open enrollment preparation, employee communications, and client meetings as needed.
• Identify opportunities to enhance client relationships through proactive service, education, and additional coverage solutions.
• Collaborate with Producers, Account Executives, carriers, and internal teams to support client retention and growth goals.

What Will Help You Be Successful

• 3+ years of Employee Benefits account management or client service experience preferred.
• Experience working within an insurance agency, brokerage, carrier, or benefits consulting environment.
• Active Life & Health Insurance License preferred (or ability to obtain).
• Strong understanding of group benefits products including medical, dental, vision, life, disability, and voluntary benefits.
• Ability to manage multiple priorities, deadlines, and client needs in a fast-paced environment.
• Excellent communication skills with a focus on building relationships and solving problems.
• Strong attention to detail and commitment to accuracy.
• Comfortable learning and utilizing technology platforms and agency management systems.
• Positive, team-oriented mindset with a passion for delivering outstanding client experiences.

Why Join Us?

You’ll join a growing organization where your ideas matter, your expertise is valued, and you’ll have the opportunity to grow your career while making a meaningful impact for our clients and their employees.