Employee Benefits Account Executive

Lockton Companies; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Total rewards package

Continuing education and training

Growth opportunities

Job summary

Lockton Companies in Philadelphia, PA seeks an Account Executive to manage a portfolio of high-profile clients within the Lockton Northeast Series. The role leads client strategy and drives service delivery across all specialty practices, ensuring client objectives align with Lockton resources and expert benefits consulting.

You will maintain senior-level client relationships, coordinate with producers, and influence renewal negotiations while mentoring junior team members and staying ahead of

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• Five years of benefits insurance experience and/or insurance broking/consulting.
• Must have strong communication and interpersonal skills.

Responsibilities

• Leads client strategy and oversees service delivery across all practices; accountable for client deliverables.
• Maintains strong relationships with key client contacts and coordinates senior-level communications.
• Provides expert coverage and benefits consulting advice to assigned clients.
• Plans and develops annual renewal strategy with client input.
• Manages communication and ensures alignment between client objectives and Lockton resources.

Skills

Client relationship management

Benefits insurance knowledge

Communication skills

Leadership

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office Suite

CRM software

Job description

Philadelphia, Pennsylvania, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About Lockton Northeast
For the Northeast Series, you’ll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth.
We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote.

The Account Executive is a critical role and is focused on managing a portfolio of high-profile Clients within the Lockton Northeast Series. The Account Executive is the primary contact for the Client and is responsible for leading the overall Client relationship. They will be ultimately held accountable for building and executing on the health and welfare strategy, in partnership with the core team and core specialty practices. The Account Executive will also be responsible for full alignment between the Client’s business objectives/strategy and the technical expertise brought by the Lockton team. They also ensure that Lockton resources are deployed efficiently to meet the Client’s needs. A high performing and successful Account Executive will be a strategic leader, give great advice, help grow our business, and provide great customer service.

Core Responsibilities

• Leads Lockton team, establishes Client strategy and oversees service delivery across all specialty practices; the AE is ultimately accountable for client deliverables
• Maintains strong relationships with key Client contacts and works with Producer (where applicable) to coordinate senior-level Client communications
• Provides visible leadership, both internally and externally
• Offers expert coverage and benefits consulting advice to assigned Clients
• Works closely with Client to plan and develop annual renewal strategy
• Listens to Client concerns, provides meaningful advice and develops potential solutions
• Initiates/leads renewal efforts, including market negotiations
• Leverages specialty practices and analytics to develop risk strategies, support renewal negotiations and help Clients make informed decisions
• Manages the performance of the entire Client service team, ensuring superior outcomes for our clients
• Possesses broad knowledge of Client’s HR objectives and goals to build long-term benefits strategy and deep understanding of Client’s entire total rewards offering
• Manages efficient communication with Client and serves as single point-of-contact (as needed – or when requested)
• Responsible for best-in-class deliverables aligned with Client Engagement workbook (Strategy / Annual Planning, Pre-renewal, Renewal, Marketing Results)
• Stays abreast of industry trends and changes in governmental regulations
• Builds and maintains carrier relationships, including developing point solutions and market innovations
• Works with Producers to develop strategy, identify / align internal resources and support new business opportunities
• Mentors and develops junior Associates and is vested in their development

Qualifications

• Bachelor’s degree in a business-related program preferred or equivalent education and/or experience required
• A minimum of five years of benefits insurance experience and / or insurance broking / consulting experience required
• Understanding of benefits insurance concepts and trends and their application to Clients’ needs
• Ability to analyze and interpret financial information to facilitate decision making and develop an understanding of the financial condition of Clients and prospects
• Must have exceptional verbal, written, and interpersonal skills to instill confidence in Clients and Associates at all levels of responsibility
• Must have the ability to lead a Client service team
• Maintains a network of key insurer relationships
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Willingness and ability to work outside of normal business hours and travel as needed
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Licensed broker in their state of residency or state of employment
• Must be legally authorized to work in the United States and not require sponsorship for this position, now or in the future

A successful candidate will have:

• Become an invaluable member of the service team to the client as indicated through annual client feedback
• Possess an eagerness and enthusiasm to be an integral part of their respective Unit or Practice
• Strong interpersonal, communication and presentation skills to communicate effectively and professionally to all levels
• An ability to manage a complex and demanding Client portfolio. Candidate must excel at multitasking, adapting to change and working on tight deadlines to meet our Clients’ needs
• An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
• A thorough understanding of Lockton Northeast processes and protocols which align with our overall Client Engagement strategy
• The intellectual curiosity and quantitative mindset to leverage analytics to inform strategy, support negotiation and assist our Clients in making decisions
• A broad understanding of the insurance marketplace including an ability to develop and execute on agreed Client marketing / placement strategies
• An ability to lead the Lockton Client service team, ensuring consistent execution aligned with developed overall strategies

Benefits
Lockton is committed to advancing diversity and inclusion. We have a dynamic entrepreneurial culture in which our people are empowered to make a difference to better serve client needs. We are committed to giving back to our communities and we are invested in your success.

We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing organization.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.