Employee Assistance Program Manager

Program Support Center; Washington (District of Columbia); Remote; USD 107,000 - 140,000; Full time

Job summary

Program Support Center in Rockville, MD is seeking an Employee Assistance Program Manager to serve as SME for EAP administration, including policy, training requirements, statistics, and program initiatives across the BHS portfolio.

You will analyze policies and operations, oversee QA/data collection for EAP and Work/Life programs, and direct the development of standards and procedures to implement EAP across the BHS book of business. Telework eligibility is noted for this position.

Qualifications

• SME for administration of the Behavioral Health Services (BHS) Employee Assistance Program (EAP).
• Policy, training requirements, statistics and trend analysis responsibilities.
• Oversee quality assurance procedures and data collection for EAP and Work/Life programs.
• Direct the BHS EAP and develop policies, procedures and standards for the entire BHS book of business.

Responsibilities

• Serve as SME for administration of the EAP and oversee policy, training, statistics and program initiatives.
• Analyze and evaluate policies and program operations to ensure alignment with strategic plans and business metrics.
• Oversee QA procedures and data collection for EAP and Work/Life data; perform statistical/system evaluations.
• Direct the BHS EAP and develop policies, procedures and standards for implementation across the BHS book of business.

Skills

EAP administration

Policy development

Data analysis

Program oversight

Job description

• Department: Department of Health and Human Services

This position is located in the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland. This announcement will close at 11:59 PM, on the day that 50 applications have been received or the closing date of the announcement, whichever comes first.

Key Responsibilities

WHAT YOU'LL BE DOING DAY TO DAY As an Employee Assistance Program Manager, you will: Serve as the subject matter expert (SME) for administration of the Behavioral Health Services (BHS) Employee Assistance Program (EAP), and is responsible for policy, training requirements, statistics, trend analysis, program initiatives, and technical oversight/direction to EAP and Work/Life service providers.

Analyze and evaluate policies and program operations to ensure appropriate alignment with strategic plans/goals with studies or business metrics. Oversee the development of quality assurance procedures and processes for collection and evaluation of EAP and Work/Life data and perform statistical and systems analysis evaluations.

Direct the BHS EAP and develop policy, procedures and standards necessary to implement the Employee Assistance Program across the entire BHS book of business.

Requirements & Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

For further information, visit: http://www.ed.gov.

Which agency is hiring for this position?

This position is with Program Support Center, Department of Health and Human Services.

What is the salary for this position?

The posted pay range is $107446 – $139684/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-06.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov