Empathy-Driven Member Support Specialist

BECU; Seattle (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

401(k) match

4% annual 401(k) contribution

Medical, Dental and Vision

PTO Program

Tuition Reimbursement

Volunteer time off + donation match

Job summary

BECU seeks a Contact Center Associate to support members with 70–100 inbound calls daily, delivering high-quality service and meeting KPIs. You’ll navigate 15–20 systems to resolve inquiries and escalations while upholding BECU’s service standards.

Candidates must reside in WA, OR, or ID, and complete in‑house training. Flexibility to work evenings, nights or weekends is required, with remote training Monday–Friday PST.

Qualifications

• High School Diploma + 1 year experience in customer service, or Bachelor’s Degree.
• Minimum 2 years of customer service experience.
• Successful completion of in‑house training program after hire is required with no missed training sessions.
• Regular and consistent attendance and adherence to work schedules.
• Ability to work a shifting/flexible schedule; evenings, nights or weekends.
• Ability to travel based on business needs.

Responsibilities

• Handle 70–100 inbound calls per day in a fast-paced contact center.
• Deliver high-quality, empathetic service aligned with call quality standards and KPIs.
• Resolve member inquiries and escalations with sound judgment.
• Navigate 15–20 systems daily to research and resolve member questions.
• Meet performance standards for schedule adherence and attendance.
• Identify opportunities to enhance the member experience.

Skills

Customer service

Flexible schedule

Education

HS diploma or higher

Job description

BECU seeks a Contact Center Associate to support members with 70–100 inbound calls daily, delivering high-quality service and meeting KPIs. You’ll navigate 15–20 systems to resolve inquiries and escalations while upholding BECU’s service standards.

Candidates must reside in WA, OR, or ID, and complete in‑house training. Flexibility to work evenings, nights or weekends is required, with remote training Monday–Friday PST.