Contact Center Associate — Impactful Member Support

BECU; Idaho; On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(k) Company Match

4% annual 401(k) contribution by BECU

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donor匹

Job summary

BECU is seeking a Contact Center Associate to support members through high-volume inbound calls in a fast-paced environment. You will resolve inquiries, document interactions, and meet performance metrics for quality, productivity, and satisfaction.

Location: Candidates must reside in WA, OR, or ID, with remote training Mon–Fri 8:00 AM – 4:45 PM PST. After training, shifts include mornings, evenings, and weekends based on business needs.

Qualifications

• High School Diploma plus 1 year of customer service experience.
• Minimum 2 years of customer service experience required.
• Successful completion of in-house training program after hire is required with no missed training sessions.
• Regular and consistent attendance and adherence to work schedules required.

Responsibilities

• Handle 70–100 inbound calls per day in a fast-paced contact center.
• Deliver high-quality, empathetic service aligned with call quality standards that align with our KPIs.
• Resolve member inquiries and escalations using sound judgment and creativity.
• Able to adapt across multiple credit union functions while leveraging 15–20 systems a day to research and resolve member questions.
• Meet performance standards for schedule adherence, attendance, and process procedures.
• Identify opportunities to enhance the member experience.

Skills

Customer service

Inbound calls

Empathy

Multitasking

Education

High School Diploma

Bachelor's Degree

Job description

BECU is seeking a Contact Center Associate to support members through high-volume inbound calls in a fast-paced environment. You will resolve inquiries, document interactions, and meet performance metrics for quality, productivity, and satisfaction.

Location: Candidates must reside in WA, OR, or ID, with remote training Mon–Fri 8:00 AM – 4:45 PM PST. After training, shifts include mornings, evenings, and weekends based on business needs.