Empathetic STD Claims Specialist (Hybrid)

Symetra; Bellevue (WA); Hybrid; USD 64,058,000 - 106,936,000; Full time

Benefits offered by this job

Flexible hybrid schedule

401(k) matching up to 6%

Paid time off & holidays

Company matching to community causes

Benefits Overview

Job summary

Symetra is hiring a STD Case Manager to make timely, accurate STD/SDI/AM claim decisions and gather essential information from clinical, vocational, and employer sources. You will ensure documentation is precise, contract terms are met, and communications are clear with internal and external parties.

You will collaborate with teammates to meet performance metrics while maintaining compassionate, customer-first service and adherence to regulatory standards.

Qualifications

• High school diploma or equivalent work experience; college degree is a plus.
• 3+ years of STD claims experience preferred.
• Knowledge of STD, SDI, and Absence management rules preferred.
• Understanding of medical terminology, anatomy, and pathology preferred.
• Excellent communication, decision-making, and organizational skills.
• Strong customer service and problem-solving abilities.
• Able to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office Suite required.
• Claim Vantage experience a plus.
• NY Independent Adjuster license or certifications (e.g., FMLA Specialist) are a plus.

Responsibilities

• Make timely, accurate STD, SDI, and AM claim decisions; gather data from internal/external sources.
• Maintain compliance with contract terms and regulatory requirements; document clearly.
• Communicate effectively in writing and verbally; support team metrics and objectives.

Skills

Communication

Decision making

Organizational skills

Customer service

Problem solving

Microsoft Office

Claim Vantage

FMLA Specialist

New York license

Education

High school diploma

College degree a plus

Tools

Microsoft Office Suite

Job description

Symetra is hiring a STD Case Manager to make timely, accurate STD/SDI/AM claim decisions and gather essential information from clinical, vocational, and employer sources. You will ensure documentation is precise, contract terms are met, and communications are clear with internal and external parties.

You will collaborate with teammates to meet performance metrics while maintaining compassionate, customer-first service and adherence to regulatory standards.