Emp Relations Specialist I

Bronson Healthcare; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Bronson Healthcare is seeking an Employee Relations Specialist I to partner with Human Resources in developing and deploying processes that foster a high-performing, engaged workforce. You will provide guidance on employee relations, design action plans from engagement surveys, and drive metrics to improve climate and retention.

The role involves consulting across the organization, mediating issues, and supporting leadership in achieving equitable, effective workplace practices.

Qualifications

• Bachelor’s degree required; minimum 3 years of HR experience.
• Strong interpersonal and communication skills with ability to handle sensitive information.
• Ability to influence at all levels and facilitate positive change.

Responsibilities

• Conduct investigations using best practice methodologies to identify root causes and solutions.
• Manage engagement surveys and climate processes; interpret data and follow up on feedback.
• Collaborate with leaders and Equity/Inclusion teams to implement strategies for engagement and performance.
• Develop exit and stay interview programs to improve retention and reduce turnover.
• Provide strategic guidance on employee relations to minimize risk and support organizational goals.
• Mediating employee relations issues by meeting with supervisors and employees to resolve conflicts.
• Consult with administration and legal on equitable treatment and risk mitigation.
• Support organizational re-alignments and restructuring to ensure resources are available and fair.
• Deliver employee relations training and provide materials to supervisors.
• Maintain familiarity with ER resources and support programs.

Skills

Integrity and Trust

Listening

Customer Focus

Negotiating

Conflict Management

Problem Solving

Managing Diversity and Inclusion

Composure

Approachability

Self-Development

Planning

Written Communications

Education

Bachelor’s degree or equivalent

Job description

Location

BHG Bronson Healthcare Group

Title

Emp Relations Specialist I

In collaboration with human resources colleagues the Employee Relations and Engagement Specialist will be intimately involved in the development, planning and deployment of processes, and systems that help foster a high performing, fully engaged workforce. The Employee Relations and Engagement Specialist will provide day-to-day consulting, mediation, facilitation and guidance regarding employee relations issues across Bronson. The Employee Relations and Engagement Specialist will be responsible for designing and deploying action plans to address engagement and climate surveys, exit interviews, and employee communications. The Specialist also will be responsible for developing metrics that measure the pulse of the organization and provide leading indicators that help the organization proactively develop solutions to increase and sustain a fully engaged workforce.

Position Responsibility

Conducting fact finding investigations in a way that deploys best practice methodologies to uncover root cause(s) and thereafter solutions that ensure the organization is focused on the Bronson mission.

Overseeing engagement and climate surveys and other employee engagement processes including interpreting data and developing follow-up programs to address feedback from the surveys.

Working collaboratively with people leaders, Equity and Inclusion colleagues, and Center for Learning colleagues with implementation of strategies to facilitate positive change in employee and organizational development, such as heightened employee engagement, increased individual and team performance, improved safety, and work practices that support the growth, vision, and mission of Bronson.

Developing and managing the exit and stay interview processes to identify themes and organizational solutions that improve retention (i.e., regrettable turnover).

Assisting with providing strategic direction for employee relations including the evaluation of external and internal factors that impact the work environment, and the development of appropriate strategies and tactics to drive positive change.

Providing consulting services to all organizational levels on employee relations matters.

Engaging proactively with the organization to eliminate or minimize employee relations issues.

Mediating employee relations issues by meeting with supervisors and employees to discover the source of the issue and facilitating resolution.

Consulting as appropriate with administration, general counsel, and the Office of Equity and Inclusion, on matters related to equitable treatment of employees and to minimize exposure to liability and litigation.

Acting as support to administrators in cases of organizational re-alignments, reallocation, financial exigency, or other reduction of force plans; ensuring affected parties benefit from all available resources in these cases.

Facilitating employee relations-related educational courses and providing materials to supervisors.

Maintaining familiarity with HelpNet, the Employee Resource Network and Success Coaches to support the “whole” person.

Consulting with people leaders on performance management issues and deploying an array of corrective action measures.

Qualifications, Experience and Core Competencies

• Education and/or experience equivalent to a Bachelor’s degree required; minimum 3 years of experience in Human Resources.


• Integrity and Trust: Is widely trusted; is seen as direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences, admits mistakes, doesn’t represent him/herself for personal gain.


• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate opinions of others even when he/she disagrees.


• Customer Focus: Is dedicated to meeting the expectations and requirements of the internal and external customers, to getting first-hand customer information and using it for improvements in benefit delivery services; acts with customers in mind, establishes and maintains effective relationships with customers and gains their respect and trust.


• Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties of the negotiations; has a good sense of timing.


• Conflict Management: Steps up to conflict, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.


• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems or agendas, is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.


• Managing Diversity and Inclusion: Interacts with all kinds of classes of people equitability; deals effectively with all races, nationalities, cultures, disabilities, ages, sexual orientations, and genders; supports equal, fair treatment, and opportunity for all.


• Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.


• Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.


• Self- Development: Is personally committed, and actively works, to continuously improve himself/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.


• Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results.


• Written Communications: is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Shift First Shift Time Type

Full time Scheduled Weekly Hours 40 Cost Center 1280 Human Resources (BHG)

About Bronson

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system.

Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families.

We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one.

Bronson’s excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.

Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.