Patient Representative - FT

Provider Careers at Bronson Medical Group; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

Bronson Healthcare Group in Michigan is seeking a Patient Representative to join the Patient Access team on a full-time basis. You will greet patients, gather demographic and insurance details, verify eligibility, schedule appointments, and communicate estimates and payment options.

The role requires prior customer service experience, familiarity with HIPAA, and basic computer skills. Hospital operations emphasize accuracy, confidentiality, and teamwork in a fast-paced setting.

Qualifications

• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• HIPAA and confidentiality knowledge required.
• Basic typing at 45 WPM and Windows proficiency.
• Cancer Center position may require Associate's degree or 2 years related experience.
• CHAA preferred.

Responsibilities

• Greet and register patients; collect demographics and insurance info.
• Verify eligibility and scheduling.
• Explain pricing and collect payments.
• Maintain patient confidentiality and accurate documentation.
• Support revenue cycle across multiple facilities.
• Weekend standby rotation for ED team as assigned.
• Provide high level customer service.

Skills

Customer service

Medical terminology

HIPAA knowledge

Billing & registration

Insurance verification

CPT/ICD-10 coding

Typing 45 WPM

Windows proficiency

Communication

Attention to detail

Education

Associate's degree in related field

CHAA certification

Tools

Windows OS

Office software

Job description

Location

BHG Bronson Healthcare Group

Title

Patient Representative - FT

About Team Bronson

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Responsibilities

• Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments.
• Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required.
• Ability to resolve patient financial issues and negotiate payment arrangements.
• Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle.
• Position works in a team environment and delivers exceptional customer service.
• Other duties as assigned.
• Employees providing direct patient care must demonstrate competencies specific to the population served.
• Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems, and office machines.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
• Knowledge of the impact of accurate registration has on patient satisfaction.
• Analytical skills to solve simple to semi complex problems.
• Organization, prioritization and time management skills.
• Concentrate and pay close attention to detail.
• Ability to multi-task.
• Be flexible to facilitate change.
• Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.
• Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time.
• The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
• Greets and/or registers patients accurately and efficiently.
• Verifies insurance eligibility using online systems.
• Provides and/or completes required patient forms.
• Collects and enter payments, follows required balancing procedures.
• Analyzes, interprets and enters physician orders.
• Scans and indexes forms.
• Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
• Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
• Accurately completes assigned work queues.
• Identify financial counseling needs.
• Maintains confidentiality in verbal, written and electronic communication.
• Follows established processes, protocols, and workflows.
• Takes initiative to resolve problems and meet patient needs.
• For Cancer Center ONLY: Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
• Certified Healthcare Access Associate (CHAA) Preferred
• *Assist employees and visitors with any concerns they might have.
• * assume overall responsibility for the safety and security of designated areas.
• * Monitor security cameras
• *Identify potential security risks and respond accordingly

Shift

Shift 12 Hour Day Shift Time Type Full time Scheduled Weekly Hours 36 Cost Center 1202 Patient Access ER (BHG)

Recruiting Policy

Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

About Bronson Healthcare Group

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.