Emerging Store Manager

Walgreens; The Colony (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic leader to supervise customer service associates and manage store operations. This role involves engaging with customers to enhance their experience, overseeing team performance, and ensuring operational efficiency. The ideal candidate will have a Bachelor's degree and demonstrate strong leadership abilities. This position offers the opportunity to drive store improvements and foster a culture of accountability and performance management. Join a forward-thinking company where your contributions will make a significant impact on customer satisfaction and business success.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong leadership and communication skills are essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management of team members.

Skills

Customer Service

Leadership

Data Analysis

Performance Management

Communication

Education

Bachelor's Degree

Job description

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data, analysis, and team input to make data-driven decisions and monitor impact.
• Supervises cash management, inventory control, and store maintenance to ensure operational efficiency and safety.
• Ensures team knowledge of computer systems and software, and compliance with policies and legal regulations.
• Completes special assignments and tasks as assigned.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and other tools to engage the team and drive store improvements.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Recruits and retains talent, manages staffing plans, and participates in hiring decisions.
• Follows proper procedures for recruitment, record retention, and training.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager training program and other required courses.
• Monitors personal performance, seeks feedback, and pursues self-development.
• Maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team via meetings and discussions.
• Assists in planning and communicating store and company strategies.

Qualifications include a Bachelor's degree or equivalent experience, leadership abilities, completion of training programs, fluency in English, flexible schedule, and willingness to accept promotion and relocation if offered.