Emerging Store Manager

Walgreens; Fort Worth (TX); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to lead a dynamic team in enhancing customer experience and driving store performance. This role involves supervising operations, engaging with customers, and managing team development. You will play a crucial part in fostering a culture of accountability and performance while ensuring compliance with policies. If you are passionate about retail management and have strong leadership skills, this opportunity offers a chance to make a significant impact in a supportive and innovative environment.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Leadership skills and flexibility in scheduling are essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, training, and performance management of team members.
• Analyzes performance data to create action plans for improvement.

Skills

Customer Service

Team Leadership

Performance Management

Financial Analysis

Training & Development

Education

Bachelor’s Degree

Equivalent Experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including task delegation, shift management, and scheduling to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships, serving as a resource for Pharmacy Operations Manager.
• Supports the use of data and team input to make informed decisions, follow-up, and monitor impact.
• Manages store cash operations, inventory, store presentation, safety, and compliance with policies and regulations.
• Ensures team knowledge of systems and safety protocols.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and other tools to engage the team and identify sales opportunities, supporting store growth initiatives.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and career development support.
• Manages performance through goal setting, feedback, and recognition.
• Recruits and retains talent, manages staffing, and ensures diversity in leadership pipelines.
• Follows proper procedures for recruitment, training, and record keeping.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes required training programs and certifications, including Store Manager learning and development.
• Monitors own performance and seeks continuous improvement.
• Maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.
• Qualifications include a bachelor’s degree or equivalent experience, leadership skills, and flexibility in scheduling and location.

Walgreens is an equal opportunity employer. Salary range: $45,000 - $71,550, dependent on various factors. The role remains open until filled. Benefits details available at jobs.walgreens.com/benefits.