Emerging Store Manager

Walgreens; Severna Park (MD); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in the retail sector is seeking an Emerging Store Manager to oversee store operations and lead a team. This role involves managing customer service, training staff, and ensuring financial performance. Candidates should possess a bachelor's degree and strong leadership skills, with a commitment to customer satisfaction and team development.

Qualifications

• Leadership abilities and strong communication skills required.
• Completion of Store Manager training or willingness to complete it within 12 weeks.
• Fluent in English and flexible schedule.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints.
• Analyzes financial data to create action plans for improvement.

Skills

Leadership

Communication

Customer Service

Education

Bachelor’s degree or equivalent experience

Job description

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Responsibilities

• Supervises customer service associates and designated hitters. Manages the front end of the store and makes recommendations on Pharmacy and Retail Store operations.
• Supports Store Manager in overall store operations to achieve company goals; shares responsibilities during alternate schedules; takes on store activities in the Manager's absence. Ensures proper merchandising, asset protection, and enhances sales and profitability.
• Leads and manages team members, including recruitment, hiring, performance management, and discipline, to ensure engagement and performance.

Customer Experience

• Engages customers, resolves complaints, and models customer service best practices.
• Monitors service quality, provides coaching, and develops improvement plans to exceed customer expectations and build loyalty.

Operations

• Supervises store operations, assigns daily activities, manages scheduling, and oversees inventory and cash management.
• Collaborates with external partners and supports community outreach initiatives.
• Uses data and team input to make informed decisions and monitor impact.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, manages performance, and recruits talent to ensure a diverse pipeline of future leaders.
• Follows proper procedures for recruitment, training, and record retention.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Maintains pharmacy technician license as required.

Communications

• Maintains open communication with team members and assists in planning store strategies.

Qualifications

• Bachelor’s degree or equivalent experience, with leadership abilities and strong communication skills.
• Completion of Store Manager training or willingness to complete it within 12 weeks.
• Fluent in English (except in Puerto Rico), flexible schedule, and willingness to relocate or transfer within Walgreens assets.

This role offers a salary range of $45,000 - $71,550, based on experience and location. The position remains open until filled. For benefits, visit jobs.walgreens.com/benefits.