Emerging Store Manager

Walgreens; Nashville (TN); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking an Emerging Store Manager in Nashville, TN, to oversee daily operations and customer interactions. This full-time role involves leading staff, enhancing customer experience, and managing store performance. Candidates should possess a Bachelor's degree and leadership experience to drive success in a fast-paced retail environment.

Qualifications

• Leadership experience preferred.
• Willingness to complete required training and work flexible hours.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers, resolves complaints, and improves customer service metrics.
• Analyzes financial data and creates action plans.

Skills

Leadership

Customer Service

Financial Analysis

Education

Bachelor’s degree or equivalent experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, and managing scheduling conflicts.
• Collaborates with external partners to support community outreach opportunities.
• Supports Store Manager in leveraging data and team input to make data-driven decisions.
• Supervises cash management, inventory, store cleanliness, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support business goals.
• Uses KPIs and other tools to drive store improvement and growth initiatives.

People & Performance Management

• Leads and trains team members, manages performance, and develops talent pipelines.
• Ensures proper hiring, training, and adherence to legal and company policies.

Training & Personal Development

• Completes Store Manager training programs and ongoing development.
• Maintains required certifications, such as pharmacy technician license if applicable.

Communications

• Maintains open communication with team members and supports strategic planning.

Qualifications

• Bachelor’s degree or equivalent experience; leadership experience preferred.
• Willingness to complete required training and to work flexible hours.

The role is full-time with a salary range of $45,000 - $71,550. The position remains open until filled. For benefits, visit jobs.walgreens.com/benefits.