Emerging Store Manager

TalentAlly; Mahomet (IL); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company is seeking a Store Manager to oversee customer service and store operations. The role involves managing a team, ensuring excellent customer experiences, and achieving business goals. Candidates should have a Bachelor's degree or equivalent experience, with strong leadership and communication skills. This position offers a competitive salary and opportunities for career development.

Qualifications

• Bachelor's degree or equivalent experience; or completion of Walgreens Community Internship Program.
• Completion of Store Manager training (LEAP) or willingness to complete within 12 weeks.
• Fluent in English and willing to work flexible hours.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure positive experiences.
• Leads recruitment, hiring, and performance management of team members.

Skills

Leadership abilities

Strong communication skills

Business acumen

Self-motivation

Education

Bachelor's degree or equivalent experience

High school diploma/GED with two years of supervisory experience

Job description

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Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, managing scheduling conflicts, and ensuring proper team coverage.
• Collaborates with external partners to support community outreach and drive store growth.
• Supports Store Manager in leveraging data, analysis, and team input to make data-driven decisions and monitor impact.
• Supervises cash management, inventory control, store maintenance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and other tools to engage the team, identify sales opportunities, and implement growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goal setting, feedback, and recognition.
• Recruits and retains talent, builds talent pipelines, and manages hiring processes.
• Fosters a culture of accountability with clear expectations and performance management practices.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.

Qualifications

• Bachelor's degree or equivalent experience; or completion of Walgreens Community Internship Program; or high school diploma/GED with two years of supervisory experience.
• Leadership abilities, professional ethics, self-motivation, strong communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluent in English (except in Puerto Rico), willing to work flexible hours, and open to promotion and relocation.

Preferred Qualifications

• Bachelor's Degree.
• Management experience, including supervising others and managing both front-end and pharmacy.
• For external candidates: retail or food industry experience, business majors preferred.

We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including disability/veterans.

This role's salary range is $45,000 - $71,550, depending on various factors. The position remains open until filled. For benefits, visit jobs.walgreens.com/benefits.