Emerging Store Manager

Walgreens; Santa Clarita (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to oversee store operations and enhance customer experience. In this dynamic role, you will lead a team, manage store activities, and ensure compliance with company policies while driving sales and profitability. Your leadership will be pivotal in fostering a culture of accountability and performance management. If you are passionate about customer service and team development, this opportunity offers a pathway to significant career growth and professional development, including potential relocation opportunities. Join us in making a positive impact in the community!

Qualifications

• Bachelor’s degree or equivalent experience required.
• Leadership abilities and willingness to complete required training.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads team recruitment, performance management, and training.

Skills

Customer Service

Leadership

Data Analysis

Communication

Inventory Management

Education

Bachelor’s Degree

Tools

Computer Systems

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input to make data-driven decisions and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, safe deposits, and bookkeeping.
• Oversees inventory management for front end and pharmacy, including resets, price changes, and trend analysis to create corrective actions.
• Ensures store cleanliness, safety, and maintenance, and responds to emergencies.
• Ensures team members are proficient with all computer and technology systems.
• Maintains compliance with company policies, laws, and regulations, including sale of alcohol, tobacco, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data to support store growth and improvement.
• Uses KPIs and operating statements to engage the team and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching and mentoring for career development.
• Manages performance through goal setting, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, record retention, and training.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team members through meetings and discussions.
• Assists in planning and communicating store strategies.

Qualifications include a Bachelor’s degree or equivalent experience, leadership abilities, and willingness to complete required training. Must be fluent in English and willing to work flexible hours and accept potential promotion and relocation opportunities.