Emerging Store Manager

Walgreens; Las Vegas (NV); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Supervisor to lead a dedicated team in delivering exceptional customer service and operational excellence. This role involves managing the front end of the store, overseeing team performance, and ensuring compliance with policies while driving sales and profitability. The ideal candidate will possess strong leadership abilities, a passion for customer engagement, and the capability to analyze performance data to achieve business goals. Join a forward-thinking company that values talent development and offers opportunities for growth and advancement.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong leadership and customer service skills essential.

Responsibilities

• Supervise customer service associates and manage store operations.
• Engage customers and resolve complaints to enhance experience.

Skills

Leadership

Customer Service

Performance Management

Financial Analysis

Team Management

Education

Bachelor's Degree

Equivalent Experience

Tools

Computer Systems

Job description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper team coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input to make fact-based decisions, follow-up, and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervises inventory, completes resets/revisions, analyzes trends, and trains team members on inventory procedures.
• Ensures execution of operational feedback through delegation and supervision.
• Maintains store interior and exterior cleanliness, manages repairs and emergencies.
• Ensures team members are proficient with computer and technology systems.
• Provides for safety and well-being of team members, utilizing Security Operations Center effectively.
• Ensures compliance with policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments as needed.

Store Business Performance Management

• Analyzes financial and performance data; creates action plans to achieve business goals.
• Uses KPIs and other tools to engage the team and drive store improvements. Collaborates with Store Manager on sales opportunities and growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members; provides coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Recruits and retains talent, builds pipelines for future leaders, and manages staffing needs.
• Follows proper procedures for recruitment, training, and record keeping.
• Establishes a culture of accountability with clear expectations and performance management.

Training & Personal Development

• Completes Store Manager training program and other required courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains valid pharmacy technician license as required.

Communications

• Communicates regularly with team members through discussions and meetings.
• Assists in planning and communicating store strategy.

Qualifications include a bachelor's degree or equivalent experience, leadership abilities, completion of Store Manager training, fluency in English, willingness to work flexible hours, and readiness for promotion and relocation if offered.