Emerging Store Manager

Walgreens; Jefferson City (MO); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in the retail sector is seeking an Emerging Store Manager to oversee store operations and enhance customer experiences. This role involves managing team performance, analyzing store data for improvement, and ensuring excellent service delivery. Candidates should possess leadership abilities, strong communication skills, and a bachelor’s degree or equivalent experience. Join Walgreens to make a significant impact in shaping store performance.

Qualifications

• Bachelor’s degree or completion of Walgreens internship or supervisory experience.
• Leadership skills, business ethics, and strong communication skills.
• Willingness to complete required training and work flexible hours.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages with customers to enhance the shopping experience.
• Analyzes financial data to create action plans for improvement.

Skills

Leadership skills

Strong communication skills

Business ethics

Education

Bachelor’s degree or equivalent experience

Job description

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Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, managing scheduling conflicts.
• Collaborates with external partners to support community outreach opportunities.
• Supports Store Manager in leveraging data, analysis, and team input to make data-driven decisions.
• Supervises cash management, inventory, store maintenance, and safety procedures.

Business Performance Management

• Analyzes financial and performance data; creates action plans for store improvement.
• Uses KPIs and operating statements to engage the team and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, manages performance, and handles discipline and termination when necessary.
• Manages staffing, talent development, and maintains a diverse pipeline of future leaders.

Training & Personal Development

• Completes Store Manager training and development programs.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license if required.

Communications

• Maintains open communication with team members and supports store strategy planning.

Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens internship or supervisory experience.
• Leadership skills, business ethics, and strong communication skills.
• Willingness to complete required training and work flexible hours.

Preferred Qualifications

• Bachelor’s Degree, management experience, retail or food industry experience.

This role remains open until filled. The salary range is $45,000 - $71,550. For benefits information, visit jobs.walgreens.com/benefits.