Emerging Store Manager

Walgreens; Iowa City (IA); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking a Supervisor for their Iowa City location. The role involves overseeing customer service associates, managing pharmacy operations, and ensuring compliance with policies. Candidates should have strong leadership skills and be prepared for flexible scheduling. A Bachelor’s degree is preferred, along with supervisory experience.

Qualifications

• Supervisory experience in retail or pharmacy settings.
• Ability to manage performance and staff training.
• Willingness to work flexible hours and accept potential relocation.

Responsibilities

• Supervises customer service associates and operations at the pharmacy.
• Leads team recruitment, management, and performance evaluation.
• Analyzes financial data to create business improvement plans.

Skills

Leadership

Communication

Business Acumen

Customer Service

Education

Bachelor's Degree or equivalent experience

High School Diploma/GED with two years of supervisory experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, managing shifts, approving time records, and handling scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for Pharmacy Operations Manager.
• Supports Store Manager in leveraging data and team input to make data-driven decisions, follow-up, and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Supervises inventory, including completing resets, analyzing trends, and training team members on inventory procedures.
• Ensures execution of operational feedback from leadership through delegation and supervision.
• Maintains store cleanliness and safety, manages repairs and emergencies, and ensures team familiarity with systems and software.
• Ensures compliance with policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans to meet business goals.
• Uses KPIs and other tools to engage the team and drive store improvements, collaborating on sales opportunities and growth initiatives.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development. Manages performance, discipline, and makes hiring decisions.
• Develops talent pipelines, manages staffing needs, and ensures diversity and compliance in hiring practices.
• Establishes a culture of accountability through clear expectations and performance management.

Training & Personal Development

• Completes Store Manager training programs and other required courses.
• Seeks continuous feedback and self-development, maintaining an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions, and assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or High School Diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks of start date.
• Fluency in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.
• Willingness to accept promotion to Store Manager if offered, which may require relocation.
• Ability to transfer within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others, managing, and assigning work, especially in retail or pharmacy settings.

This role will remain open until filled. The current salary range is $45,000 - $71,550, depending on various factors. For benefits, visit jobs.walgreens.com/benefits. This job posting is active.