Emerging Store Manager

Walgreens; Houston (TX); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to lead and inspire a dynamic team. This role involves overseeing store operations, enhancing customer experiences, and driving business performance through data analysis and strategic initiatives. The ideal candidate will possess strong leadership qualities, a passion for customer service, and the ability to manage financial metrics effectively. Join a forward-thinking organization that values your contributions and offers opportunities for personal and professional growth. If you are ready to take the next step in your career, this is the perfect opportunity for you.

Qualifications

• Strong leadership skills with a focus on team engagement and performance.
• Ability to analyze financial data and drive store improvements.

Responsibilities

• Supervise store operations and manage team members effectively.
• Engage customers to ensure a positive experience and resolve complaints.

Skills

Customer Service

Leadership

Performance Management

Financial Analysis

Team Management

Education

Bachelor's degree or equivalent experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedules with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, and managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data, analysis, and team input for decision-making and monitoring impact.
• Supervises cash management, inventory, and store maintenance to ensure operational standards are met.
• Ensures team members are trained on all systems and software and that the store complies with all policies, laws, and regulations.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and operating statements to drive solutions and growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goal-setting, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and participates in hiring decisions.
• Fosters a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager training programs and other required courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains required pharmacy technician licenses.

Communications

• Maintains open communication with team members and supports store strategy communication.
• Qualifications include a Bachelor's degree or equivalent experience, leadership skills, and flexibility in scheduling and location.
• Willingness to accept promotion and transfer as needed.

Walgreens is an Equal Opportunity Employer. The salary range for this position is $45,000 - $71,550, depending on various factors.