Emerging Store Manager

Walgreens; Franklin Square (NY); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking a Store Supervisor to manage customer service associates and oversee store operations. The role involves leading the team, ensuring excellent customer experiences, and supporting the Store Manager in achieving business goals. Candidates should have a Bachelor's degree or equivalent experience, with strong leadership and communication skills. This position offers a competitive salary range and opportunities for career advancement.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Two years of supervisory experience required.
• Completion of Walgreens Leadership Essentials within 12 weeks.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management.
• Engages customers and resolves complaints to improve service.

Skills

Leadership

Communication

Business Acumen

Self-Motivation

Education

Bachelor’s degree or equivalent experience

High School Diploma/GED with supervisory experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing schedules, approving time records, and ensuring proper coverage.
• Collaborates with external partners to support community outreach and external partnerships, assisting the Pharmacy Operations Manager in these efforts.
• Supports Store Manager in data analysis and decision-making, monitoring impact and follow-up.
• Oversees cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Manages inventory for front end and pharmacy, conducting resets, analyzing trends, and coaching team members on inventory procedures.
• Executes operational feedback, maintains store cleanliness and safety, manages repairs, and responds to emergencies.
• Ensures team members are proficient with all computer and technology systems and software.
• Prioritizes safety and security, complying with all policies and legal regulations, including sale of alcohol, tobacco, and pharmacy products.
• Completes assigned special tasks and projects.

Business Performance Management

• Analyzes financial and performance data independently; creates action plans to meet business goals.
• Uses KPIs and operating statements to motivate the team, identify sales opportunities, and implement store improvements.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and career development support.
• Manages performance through responsibility assignment, goal setting, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, training, and record keeping, ensuring legal compliance.
• Creates a culture of accountability with clear expectations and performance management systems.

Training & Personal Development

• Completes Store Manager training programs and required courses, certifications, and training modules.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions; addresses questions and concerns.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program; or High School Diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, self-motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluent in English (reading, writing, speaking).
• Flexible schedule, including evenings, weekends, and extended days.
• Willingness to accept promotion to Store Manager and transfer locations if needed.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others, managing, and assigning work, especially in retail or pharmacy.
• For external candidates: business majors or prior retail/food industry experience.

We consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

This information promotes pay transparency and equal employment opportunities at Walgreens. The current salary range is $45,000 - $71,550, with actual offers based on various factors. This role remains open until filled. To review benefits, visit jobs.walgreens.com/benefits. If unable to click, copy and paste the URL into your browser.