Emerging Store Manager

Walgreens; Baton Rouge (LA); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading retail company is seeking a Store Supervisor in Baton Rouge, LA. This role involves managing store operations, leading a team, and ensuring excellent customer service. The ideal candidate will have supervisory experience and strong leadership skills. The position requires flexibility in hours and the ability to handle various tasks, including inventory management and team training. Join a dynamic team focused on delivering exceptional service and achieving business goals.

Qualifications

• Two years of supervisory experience required.
• Completion of Store Manager training (LEAP) or willingness to complete within 12 weeks.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads team recruitment, training, and performance management.
• Analyzes financial data to create action plans for business goals.

Skills

Leadership

Communication

Business Acumen

Education

Bachelor’s Degree

High School Diploma/GED

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints promptly and answers questions to ensure a positive experience. Shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops improvement plans for both front-end and pharmacy teams. Empowers team members to resolve customer issues effectively, aiming to exceed expectations and build loyalty.
• Accountable for enhancing overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing shifts, approving time records, and handling scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external services as a resource for Pharmacy Operations.
• Supports the Store Manager in utilizing data and team input for decision-making, follow-up, and impact monitoring.
• Oversees cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Supervises inventory management, including resets, price changes, trend analysis, and training team members on inventory procedures.
• Ensures store cleanliness, repairs, maintenance, and safety protocols are followed.
• Ensures team proficiency with computer systems and software.
• Maintains safety and security, complying with all legal and company policies, including sale of regulated products.
• Performs special tasks and assignments as needed.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and other tools to motivate the team and identify sales opportunities, collaborating with the Store Manager on initiatives for store growth.
• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads team recruitment, training, mentoring, and coaching to foster career development.
• Manages performance through goal setting, feedback, and recognition; handles disciplinary actions when necessary.
• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, record-keeping, and training in accordance with policies and legal requirements.
• Establishes a culture of accountability with clear expectations and performance management systems.

Training & Personal Development

• Completes Store Manager training programs and other required courses.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience; or completion of Walgreens Community Internship Program; or High School Diploma/GED with two years of supervisory experience.
• Demonstrates leadership, ethics, self-motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.
• Willing to accept promotion and potential relocation.
• Ability to transfer within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising and managing both front-end and pharmacy teams.
• Retail or food industry experience preferred for external candidates.

We consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This information promotes pay transparency and equal employment opportunities at Walgreens. The current salary range is $45,000 - $71,550, depending on various factors. The role remains open until filled. To review benefits, visit jobs.walgreens.com/benefits. If unable to click, copy and paste the URL into your browser.

Employment Type

Full-time

Job Function

Retail

Shift

Various

Campus Req?

No

Store

02995-BATON ROUGE LA

District

482-BATON ROUGE LA

Common Location

3550 GOVERNMENT ST, BATON ROUGE, LA, 70806-05718-02995-S

Full District Office Address

5450 PLANK RD, BATON ROUGE, LA, 70805