Emerging Store Manager

Walgreens; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking an Emerging Store Manager in Austin, Texas. This role involves supervising store operations, enhancing customer service, and leading a team to achieve business goals. Ideal candidates will possess strong leadership skills, a Bachelor's degree, and flexibility in their schedule. This position offers a pathway to promotion to Store Manager, contributing to both personal and professional growth.

Qualifications

• Strong leadership skills and flexibility in schedule.
• Prepared for potential promotion to Store Manager.
• Ability to manage performance and develop team members.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management.
• Analyzes financial data to support business goals.

Skills

Leadership

Customer Service

Team Management

Education

Bachelor’s degree or equivalent experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operations and team activities, including assigning daily tasks, delegating responsibilities, managing shifts, approving time records and time off, and scheduling conflicts.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data and team input to make informed decisions, monitor impacts, and follow-up.
• Manages store cash control, including register counts, bank withdrawals, safe deposits, change orders, and bookkeeping.
• Supervises inventory, including resets, price changes, and trend analysis to develop corrective actions; trains team on inventory procedures.
• Ensures store cleanliness, safety, maintenance, and emergency response.
• Ensures team proficiency with computer and technology systems.
• Maintains compliance with policies, laws, and regulations, including sale of regulated products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and operational tools to engage the team and drive store growth and improvement initiatives.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads, trains, mentors, and supports team members' development.
• Manages performance through goal setting, feedback, recognition, and discipline.
• Recruits and retains talent, builds talent pipelines, and manages staffing needs.
• Follows proper procedures for hiring, record-keeping, and training.
• Fosters a culture of accountability and continuous improvement.

Training & Personal Development

• Completes Store Manager development programs and required training.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

Qualifications include a Bachelor’s degree or equivalent experience, leadership skills, and flexibility in schedule and location. Candidates should be prepared for potential promotion to Store Manager and meet all legal and company requirements.