Emerging Store Manager

Walgreens; Altoona (PA); On-site; USD 45,000 - 72,000; Full time

Job summary

Join a leading company as an Emerging Store Manager, where you will supervise store operations, manage team performance, and enhance customer experience. This role requires strong leadership skills, a bachelor's degree or equivalent experience, and a commitment to training and development. You will play a key role in driving store growth and ensuring compliance with policies while fostering a positive team culture.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Leadership skills and business acumen essential.
• Completion of Store Manager training (LEAP) or willingness to complete within 12 weeks.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management of team members.
• Analyzes financial data and creates action plans for improvement.

Skills

Leadership skills

Business ethics

Communication

Business acumen

Education

Bachelor’s degree or equivalent experience

High school diploma/GED plus supervisory experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for their duties.

Customer Experience

• Engages customers and patients by greeting them and offering assistance. Resolves complaints promptly and answers questions to ensure a positive experience. Shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops improvement plans in both front-end and pharmacy. Empowers team members to find impactful resolutions, exceeding expectations and building loyalty.
• Improves overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving timesheets, managing scheduling conflicts.
• Collaborates with external partners to support store community outreach and external partnerships.
• Supports data analysis and decision-making, monitors impact.
• Manages cash operations, including register counts, bank withdrawals, safe deposits, and bookkeeping.
• Supervises inventory, analyzes trends, and trains team on inventory procedures.
• Ensures store cleanliness, repairs, safety, and team knowledge of systems.
• Ensures compliance with policies, laws, and regulations, including sale of regulated products.

Business Performance Management

• Analyzes financial and performance data; creates action plans for improvement.
• Uses KPIs and other tools to engage the team and drive store growth.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads, trains, and mentors team members; manages performance, discipline, and development plans.
• Recruits and retains talent, manages staffing needs, and ensures diversity.
• Establishes a culture of accountability with clear expectations and performance reviews.

Training & Personal Development

• Completes Store Manager training programs and development courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains required pharmacy technician license.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

Qualifications

• Bachelor’s degree or equivalent experience; or completed Walgreens internship or high school diploma/GED plus supervisory experience.
• Leadership skills, business ethics, motivation, communication, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete within 12 weeks.
• Fluent in English; flexible schedule; willing to relocate or transfer within the area.

Preferred Qualifications

• Bachelor’s Degree.
• Management experience, including supervising and managing across front-end and pharmacy (internal candidates).
• Retail or food industry experience (external candidates).

Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550, depending on various factors. This position remains open until filled. Benefits details available at jobs.walgreens.com/benefits.