Emergency Veterinary Services Liaison

Ethos Veterinary Health; Nashville (TN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision insurance

401(k) with employer matching

License renewal reimbursement

Relocation assistance

Uniform allowance

CE allowance

Scholarship and Sponsorship

Employee pet product discounts

YMCA memberships

Job summary

Ethos Veterinary Health is seeking an Emergency Services Liaison in Nashville, TN to support ER/ICU teams with client communication, patient coordination and workflow. The role combines reception, clinical coordination, and administrative tasks in a high-volume specialty hospital.

The position requires veterinary experience, excellent communication, and the ability to manage multiple tasks while maintaining compassionate service during emergencies.

Qualifications

• Minimum one year of experience in veterinary medicine with understanding of veterinary terminology and emergency workflow.
• Excellent communication and interpersonal skills with clients, doctors, technicians and staff.
• Strong organizational abilities to multitask in a fast-paced emergency hospital.
• Proficiency with electronic medical record systems; EzyVet and SmartFlow preferred.
• Ability to lift up to 50 lbs., stand, walk, and bend for extended periods.

Responsibilities

• Serve as a primary contact for ER and Critical Care clients from presentation through discharge and follow-up.
• Assist with obtaining patient histories and prioritize high-acuity cases while communicating updates.
• Coordinate admissions, discharges, transfers and ongoing client communication with the medical team.
• Facilitate communication between doctors, technicians, assistants and client service staff for efficient flow.
• Obtain medical records and results; support referrals and follow-up scheduling.
• Assist with medical records organization and documentation in the EMR system.
• Perform basic technical and patient care duties as needed, including radiographs, lab work, and medications.
• Prioritize workflow based on patient acuity and hospital needs during high-volume periods.

Skills

Veterinary terminology

Excellent communication

Interpersonal skills

Organizational skills

Physical stamina

Tools

EzyVet

SmartFlow

Job description

Ethos Veterinary Health is seeking an Emergency Services Liaison in Nashville, TN to support ER/ICU teams with client communication, patient coordination and workflow. The role combines reception, clinical coordination, and administrative tasks in a high-volume specialty hospital.

The position requires veterinary experience, excellent communication, and the ability to manage multiple tasks while maintaining compassionate service during emergencies.