Emergency Veterinary Receptionist

Accreditation Council for Graduate Medical Education; Marietta (GA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Employee Pet Care Discounts

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Calm Health wellness resources

Career advancement opportunities

HeadStart Student Loan Support Program

Job summary

Dogwood Veterinary Specialty and Emergency in Marietta, GA is seeking an experienced Emergency Veterinary Receptionist to join our fast-paced team. You will welcome clients, manage admissions, coordinate transfers, and support hospital operations from arrival through discharge.

The ideal candidate has veterinary reception or healthcare customer service experience, strong communication skills, and the ability to stay calm under pressure while guiding clients through urgent visits.

Qualifications

• Experienced in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
• Confident communicating with clients in person and by phone.
• Capable of handling emotional, urgent, and difficult conversations.
• Organized and able to prioritize multiple tasks in a busy environment.
• Comfortable navigating scheduling, payments, records, and administrative systems.
• Calm under pressure and able to make sound decisions.
• Strong team communicators who know when to ask questions and take ownership.

Responsibilities

• Welcome and support clients during Emergency and Specialty visits.
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication.
• Communicate clearly and compassionately during stressful situations.
• Manage phones, scheduling, payments, records, and client requests.
• Coordinate with Emergency Veterinarians, technicians, Criticalists, and specialty teams.
• Help maintain efficient patient flow in a fast-paced hospital.
• Maintain accurate client and patient information.
• Build knowledge of Emergency and Specialty Veterinary Medicine.
• Contribute to a clean, organized, and professional client-facing environment.

Skills

Veterinary reception

Client communication

Stress management

Organizational skills

Scheduling software

Tools

Scheduling systems

Phone & payments

Job description

Emergency Veterinary Receptionist

Department: Receptionists
Employment Type: Full Time
Location: Marietta, Georgia

Description

Emergency Reception. Exceptional Client Care. A Team That Knows Your Value.

Dogwood Veterinary Specialty and Emergency is growing, and we're adding an experienced Emergency Veterinary Receptionist to our Marietta team.

If you're an experienced Veterinary Receptionist, Client Service Representative, Medical Receptionist, Patient Coordinator, or Healthcare Customer Service professional who thrives in a fast-paced environment, this is your opportunity to join an established Emergency and Specialty Veterinary Hospital.

You'll be the welcoming face of Dogwood-helping clients navigate stressful situations while keeping communication, patient flow, and hospital operations moving efficiently.

Veterinary experience is valued, but strong client communication and healthcare operations experience can translate exceptionally well to this role.

Schedule Availability

10:00 AM - 8:00 PM

What You'll Do

You'll help create a seamless experience for clients and patients from arrival through discharge, transfer, or continued hospitalization.

• Welcome and support clients during Emergency and Specialty visits
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication
• Communicate clearly and compassionately during stressful situations
• Manage phones, scheduling, payments, records, and client requests
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams
• Help maintain efficient patient flow in a fast-paced hospital
• Maintain accurate client and patient information
• Build your knowledge of Emergency and Specialty Veterinary Medicine
• Contribute to a clean, organized, and professional client-facing environment

What We're Looking For

We're looking for professionals who are:

• Experienced in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations
• Confident communicating with clients in person and by phone
• Comfortable handling emotional, urgent, and difficult conversations
• Organized and able to prioritize multiple tasks in a busy environment
• Comfortable navigating scheduling, payments, records, and administrative systems
• Calm under pressure and able to make sound decisions
• Strong team communicators who know when to ask questions and take ownership
• Compassionate, professional, and genuinely invested in helping people and their pets

Veterinary experience is preferred, but candidates with strong human healthcare, emergency department, urgent care, medical reception, or other high-volume client service backgrounds are encouraged to apply.

The Heart of Dogwood

Get a glimpse of the people, patients, teamwork, and everyday moments that make Dogwood special.

Watch The Heart of Dogwood

Tour Dogwood with Co-Founder Dr. Andre Shih

Take an inside look at our Marietta hospital and see where you'll work, learn, and grow.

Tour Our Marietta Hospital

See the hospital. Meet the team. Imagine your next chapter at Dogwood.

Exceptional Teams Deserve Exceptional Support

Dogwood Veterinary Specialty and Emergency is committed to supporting the people who make our hospital exceptional.

Full-time team members enjoy:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Pet Care Discounts
• Life Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Calm Health wellness resources
• Rocket Lawyer legal services for eligible team members and their immediate family
• Career advancement opportunities
• HeadStart Student Loan Support Program for eligible veterinary technician graduates

Ready to Grow With Dogwood?

If you're an experienced Emergency Veterinary Receptionist, Veterinary Receptionist, ER CSR, Client Service Representative, Medical Receptionist, Patient Coordinator, or Healthcare Receptionist looking for a hospital where your communication skills and professionalism truly matter, we want to hear from you.

Join Dogwood Veterinary Specialty and Emergency and help us raise the standard for Emergency and Specialty Medicine in Georgia.