Overnight Emergency Veterinary Receptionist

Innovetive PetCare; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Employee Pet Care Discounts

Life Insurance

Job summary

Dogwood Veterinary Specialty and Emergency in Marietta, GA seeks an Overnight Emergency Receptionist to support our overnight team and ensure calm, compassionate client service during emergencies. The role involves coordinating check-ins, admissions, and hospital communications for emergency and specialty care.

The ideal candidate has veterinary reception or healthcare customer service experience, can work independently overnight, and communicates clearly with clients and team members, even

Qualifications

• Experience in veterinary reception or emergency care
• Ability to work independently overnight
• Excellent client communication in person and by phone
• Comfort with emotional, urgent conversations

Responsibilities

• Welcome and support clients for Emergency and Specialty care
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication
• Communicate clearly during stressful situations
• Manage phones, scheduling, payments, records, and client requests
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams
• Help maintain efficient patient flow during overnight hours
• Maintain accurate client and patient information
• Support continuity of communication between overnight and daytime teams
• Maintain a clean, organized, and professional client-facing environment

Skills

Veterinary reception

Emergency care

Healthcare operations

Client communication

Overnight work

Tools

Scheduling software

Payments processing

Records management

Job description

Overnight Emergency Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Marietta, Georgia

Description

Overnight Emergency Reception. Be the Calm When It Matters Most.

Dogwood Veterinary Specialty and Emergency is growing, and we're adding an experienced Overnight Emergency Veterinary Receptionist to our Marietta team.

When a pet needs emergency care in the middle of the night, families need someone who can listen, communicate clearly, stay calm, and help them understand what happens next.

If you're an experienced Veterinary Receptionist, Client Service Representative, Medical Receptionist, Patient Coordinator, or Healthcare Customer Service professional who thrives in a fast-paced environment, this is your opportunity to join an established Emergency and Specialty Veterinary Hospital.

Veterinary experience is valued, but strong client communication and healthcare operations experience can translate exceptionally well to this role.

Overnight Schedule

8:00 PM – 6:00 AM

You’ll help maintain client communication, patient flow, and hospital operations throughout the overnight hours while supporting continuity of care for emergency patients.

What You'll Do

You’ll help create a seamless experience for clients and patients from arrival through discharge, transfer, or continued hospitalization.

• Welcome and support clients arriving for Emergency and Specialty care
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication
• Communicate clearly and compassionately during stressful and emotional situations
• Manage phones, scheduling, payments, records, and client requests
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams
• Help maintain efficient patient flow during overnight hours
• Maintain accurate client and patient information
• Support continuity of communication between overnight and daytime teams
• Maintain a clean, organized, and professional client-facing environment

What We're Looking For

We're looking for professionals who are:

• Experienced in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations
• Comfortable working independently during overnight hours
• Confident communicating with clients in person and by phone
• Comfortable handling emotional, urgent, and difficult conversations
• Organized and able to prioritize multiple tasks in a busy environment
• Comfortable navigating scheduling, payments, records, and administrative systems
• Calm under pressure and able to make sound decisions
• Strong team communicators who know when to ask questions and take ownership
• Compassionate, professional, and genuinely invested in helping people and their pets

Veterinary experience is preferred, but candidates with strong human healthcare, emergency department, urgent care, medical reception, or other high-volume client service backgrounds are encouraged to apply.

See What Makes Dogwood Different

The Heart of Dogwood

Get a glimpse of the people, patients, teamwork, and everyday moments that make Dogwood special.

Watch The Heart of Dogwood

Tour Dogwood with Co-Founder Dr. Andre Shih

Take an inside look at our Marietta hospital and see where you'll work, learn, and grow.

Tour Our Marietta Hospital

See the hospital. Meet the team. Imagine your next chapter at Dogwood.

Exceptional Teams Deserve Exceptional Support

Dogwood Veterinary Specialty and Emergency is committed to supporting the people who make our hospital exceptional.

Full-time team members enjoy:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Pet Care Discounts
• Life Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Calm Health wellness resources
• Rocket Lawyer legal services for eligible team members and their immediate family
• Career advancement opportunities
• HeadStart Student Loan Support Program for eligible veterinary technician graduates