Emergency Veterinary Client Care Specialist

Ethos Veterinary Health; West Caldwell (NJ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k) with matching

Health, Dental, Vision insurance

HSA/FSA

Life and Disability insurance

PTO and Holidays

Employee Assistance Program and Pet 할인

Professional development

Uniform stipend

Student Debt Assistance

6 Paid Holidays

Job summary

Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ is seeking a Customer Service Representative to be the first contact for clients in a fast-paced ER setting. You will greet clients, handle calls, triage urgent cases, process payments, and support clinical staff during afternoon and evening hours.

The role requires a high school diploma, 1+ year veterinary client service experience, fluent English, strong communication and computer skills, and availability for some holidays.

Qualifications

• 1+ year client service experience in a veterinary hospital required
• Strong communication and computer skills
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
• Availability for some holidays and inclement weather shifts

Responsibilities

• Serve as the first point of contact for clients during urgent and emotional situations
• Manage high-volume calls, client check-ins, and appointment coordination
• Triage incoming cases and communicate with medical teams
• Process payments and maintain accurate client and patient records
• Provide clear, compassionate client and referral veterinarian education and support
• Deliver “white-glove” client experience

Skills

Fluent English

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ is seeking a Customer Service Representative to be the first contact for clients in a fast-paced ER setting. You will greet clients, handle calls, triage urgent cases, process payments, and support clinical staff during afternoon and evening hours.

The role requires a high school diploma, 1+ year veterinary client service experience, fluent English, strong communication and computer skills, and availability for some holidays.