Emergency Vet Experience Coordinator

Socket.dev; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Learning and growth programs + travel/

Flexible work schedules

Employee referral program

VEG swag and meals in fridge

Job summary

VEG is seeking a Customer Experience Coordinator to shape the patient and owner journey across in-person and remote interactions. You will greet clients warmly, route urgent calls, and collaborate with veterinary teams to ensure a compassionate, efficient experience for every visit.

You’ll help manage communications, assist with financial options, and follow up post-visit to strengthen trust with families. This role supports a fast-paced ER environment with a focus on empathy and

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills; positive interaction with anyone.
• Ability to multitask and thrive in a fast-paced environment.
• High emotional intelligence; read a room and adapt.
• Able to work in high-stakes environments.
• Willingness to work in a noisy environment with strong odors.
• Availability to work nights, weekends, and holidays as needed.
• Work well with diverse backgrounds and personalities.

Responsibilities

• Greet customers with warmth and urgency in person, over the phone, or online.
• Manage all customer communications (calls, emails, texts) and route urgent medical calls.
• Deliver personalized, memorable experiences and say yes to customer needs.
• Listen, resolve concerns quickly, anticipate issues before escalation.
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting information.
• Follow up after visits to check on pet care and strengthen relationships.
• Capture and celebrate special moments, creating lasting connections.

Skills

Customer service

Communication skills

Multitasking

Emotional intelligence

People-centric approach

Ownership mindset

Tools

Practice management software

Job description

VEG is seeking a Customer Experience Coordinator to shape the patient and owner journey across in-person and remote interactions. You will greet clients warmly, route urgent calls, and collaborate with veterinary teams to ensure a compassionate, efficient experience for every visit.

You’ll help manage communications, assist with financial options, and follow up post-visit to strengthen trust with families. This role supports a fast-paced ER environment with a focus on empathy and