Emergency Shelter Case Manager

Family Gateway; Dallas (TX); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Family Gateway in Dallas, TX seeks a dedicated Case Manager to coordinate services for families facing housing instability and other social challenges. You will advocate for clients, collaborate with landlords and community partners, and support them toward stability and independence.

This role emphasizes trauma-informed care and proactive, compassionate communication. The position requires a bachelor’s degree with relevant shelter/residential experience, strong organizational and typing skills,

Formación

• Bachelor's degree with at least 2 years in shelter/residential environment.
• Commitment to serving vulnerable populations and those who have experienced trauma.
• Ability to work under pressure and manage multiple tasks.
• Highly organized with strong Microsoft Office skills.
• Intermediate to advanced typing and MS Office proficiency.

Responsabilidades

• Provide guidance and support with compassion to families in care.
• Apply motivational interviewing to empower clients toward positive change.
• Start rapport building with clients and set goals.
• Provide intensive, short-term case management for a caseload of 24 families weekly.
• Coordinate Family Gateway services and community referrals.
• Develop action plans to aid transitions from shelter to stability.
• Create daily action items for families to minimize shelter time.
• Support youth stability through school/daycare enrollment.
• Foster community support networks for long-term stability.
• Utilize trauma-informed care to provide crisis plans as needed.
• De-escalate conflicts and mediate between families/adults/youth.
• Maintain data in Homeless Information System (encounters, contacts, services).
• Attend meetings and trainings for agency and personal growth.
• Create and organize family files and upload documents.
• Provide front-end staff support to ensure policy compliance.

Conocimientos

Typing

Microsoft Office

Organization

Multitasking

Educación

Bachelor's degree in related field

Herramientas

Homeless Information System

Descripción del empleo

DEPARTMENT: Programs

FLSA STATUS: Exempt X Nonexempt

SUPVERVISORY RESPONSIBILITES: Yes X No

JOB SUMMARY:

We are seeking a dedicated and energetic Case Manager to join our team and make a meaningful difference in the lives of families with children who are experiencing housing instability or other social challenges. In this vital role, you will coordinate services, advocate for clients, and collaborate with landlords, property management teams, and community organizations to ensure clients receive the support they need to achieve stability and independence. Your proactive approach and compassionate communication will help foster positive outcomes for those we serve. This position offers an exciting opportunity to work in a dynamic environment committed to social impact and community well-being.

JOB DUTIES/RESPONSIBILITIES:

• Provide guidance and support with compassion and empathy to families in care.


• Apply motivational interviewing techniques to empower clients toward positive behavioral change and increased self-sufficiency.


• Start rapport building.


• Set Goals.


• Provide intensive, short-term case management for a case load of 24 families weekly.


• Provide Family Gateway services/community referrals.


• Work with families to create and maintain solution-focused action plans to aid their smooth transition from shelter.


• Provide children and their families with daily action items that will:
  
  
  
  • Assist in minimizing time in an emergency shelter setting.
  
  
  • Support youth stability by way of school/daycare enrollment.
  
  
  • Empower families to gain community support and networks that will increase chances for long-term stability.
  
  
  
  


• Utilizing the trauma-informed care model, provide solution-focused crisis plans as needed.


• Encourage families on their journey to new housing and increased self-sufficiency.


• Conduct office/room visits on a bi-weekly basis (on a rotating schedule, one week in the room, one week in the office).


• Gather documents that will expedite housing/shelter options in the community.


• Provide support to front-end staff to ensure families are following shelter policies.


• Encourage proactive mental & medical health care.


• De-escalate and provide forward-thinking mediation during times of conflict amongst families/adults/youth.


• Foster relationships with agencies that will provide ongoing supportive services.


• Maintain Data in Homeless Information System, including:
  
  
  
  • Encounterso Contact informationo CAS updateso Services
  
  
  
  


• Create and organize files for families, uploading documentation to the electronic filing system.


• Attend meetings and trainings that will promote agency and personal growth.


• Other duties as assigned.

EDUCATION, EXPERIENCE, & REQUIREMENTS:

• Candidate should have a bachelor’s degree with at least 2 years in a shelter/residential environment; professional experience may be substituted for education.


• Candidate should be passionate about serving others, especially vulnerable populations and those who have experienced/are experiencing trauma.


• Candidate must be able to work under a great amount of pressure and accomplish multiple tasks in a short amount of time.


• Candidate MUST be highly organized.


• Candidate MUST have intermediate to advanced typing and Microsoft Suite skills.

LOCATION:

• Family Gateway North (FGN): 19373 Preston Road, Dallas, TX 75252

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.