EMERGENCY RESOURCE TECHNICIAN

Clermont County, Ohio; Kentucky; On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Paid Holidays

Paid Vacation

Paid Sick Leave

Annual Personal Day

Long-term Disability – at no cost to 


Job summary

The Clermont County Department of Public Safety Services seeks an Emergency Resource Technician to join a dedicated team and provide critical support for responders. This full-time role offers 12-hour night shifts (6 PM–6 AM), opportunities for transfers, comprehensive benefits, and paid time off.

Responsibilities include handling emergency and non-emergency calls, coordinating information with responders, operating radio and computer equipment, and applying medical instruction per protocol.

Qualifications

• Active listening and clear communication under pressure.
• Ability to prioritize tasks with urgency while remaining calm.
• Operate radio and computer equipment under supervision.

Responsibilities

• Answer emergency and non-emergency phone lines.
• Obtain pertinent information to pass to responders.
• Operate radio and computer equipment.
• Provide standardized emergency medical instructions to callers.
• Make timely decisions with limited information.
• Coordinate with Police, Fire and EMS agencies.
• Assist public and other agencies with disaster responses.
• Demonstrate regular attendance.
• Access NCIC/LEADS as requested by law enforcement.

Skills

Active listening

Multi-tasking

Written and verbal communication

Education

High school diploma or equivalent

Tools

NCIC/LEADS system

Job description

DO YOU ENJOY MAKING A DIFFERENCE IN PEOPLE’S LIVES? You can work in a team environment while helping people as a 911 dispatcher. Join our team at Clermont County Department of Public Safety and receive hands on training, great benefits, and paid time off while performing fulfilling work.

Benefits

• Full Time employment with 12 hours shifts, which allow every other Friday, Saturday & Sunday off
• Health, Dental and Vision Insurance (single to family plan options to fit your needs)
• Life Insurance - $25,000 at no cost to employee; option to purchase supplemental coverage for self and spouse/child(ren)
• Paid Holidays - 11 days per year
• Paid Vacation (1 week of paid vacation accrued after 6 months of employment)
• Paid Sick Leave
• Annual Personal Day
• Earned Personal Days
• Long-term Disability – at no cost to employee
• Employee Assistance Program (EAP)
• Student Loan Forgiveness – Public service employees may be eligible for student loan forgiveness through the Public Service Loan Forgiveness (PSLF) Program
• Ohio Public Employee Retirement System

Job Details

• Job Title: Emergency Resource Technician
• Department: Clermont County Board of County Commissioners, Department of Public Safety Services
• Type: Full-Time Permanent
• Wage Rate: Step 1 - $23.00
• Hours: 12 Hour Shifts, Night Shift-6PM to 6AM; 2 On/2 Off, Every other weekend off
• OPPORTUNITY FOR TRANSFERS AVAILABLE
• Probationary Period: 1 Year
• Bargaining Unit Position: Yes; FOP
• FLSA Status: Non-Exempt (eligible for overtime)

Work experience in emergency dispatching is preferred but not necessary. We offer training in-house to help you succeed in becoming a dispatcher.

Must have a high school education or equivalent and no criminal convictions. Applicants must possess a valid driver’s license.

Essential Qualities

• Active listening skills, multi-tasking, good written and verbal communication.
• Dispatchers need to demonstrate the ability to prioritize tasks based on importance and urgency while remaining calm.
• Under supervision, this job requires the Dispatcher to operate a radio and computer equipment, while processing phone calls and radio traffic.

Job Duties

• Answering emergency and non-emergency phone lines
• Obtaining pertinent information to pass along to responders
• Operating radio and computer equipment
• Provides standardized emergency medical instructions to callers using a medical protocol
• Making decisions in a timely manner with little information
• Work with Police, Fire and EMS agencies
• Assisting public and other agencies with disaster responses
• Demonstrates regular attendance
• Operate NCIC/LEADS inquires as requested by Law Enforcement agencies

Location : DEPT OF PUBLIC SAFETY SERVICES