Emergency Services Deployment Operator (911 Operator)

City of Detroit; Detroit (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

The City of Detroit is seeking a public safety dispatcher to receive and process emergency calls, prioritize incidents, and coordinate rapid responses for police and other services. You will instruct citizens on urgent steps, refer non-emergencies, and ensure accurate information routing to field units.

Responsibilities include operating dispatch consoles, handling routine contacts with department divisions, and training new operators to maintain swift and effective communications.

Qualifications

• High school graduation or GED completed.
• Preferably two years of college with relevant coursework.
• Six months to one year of experience with CAD and comms equipment.

Responsibilities

• Receive emergency calls and prioritize them for concise events.
• Instruct callers in urgent procedures before responders arrive.
• Refer non-emergency calls to appropriate agencies.
• Relay information to agencies or personnel to resolve problems.
• Handle high-volume public safety communications and dispatch runs.
• Operate dispatch consoles and related equipment.
• Assist with on-the-job training for new operators.
• Coordinate with other divisions as needed.

Education

High School Diploma or GED

College coursework in criminal justice/public administration/CS

Tools

Computer-Aided Dispatch (CAD)

Communication Equipment

TDD device

Job description

SUMMARY

Under general supervision, receives and processes emergency telephone calls for public safety emergency services; and have charge of police dispatch and communications operations.

MAJOR JOB DUTIES

1. 1.Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location.
2. 2.Instructs callers in the performance of urgent procedures prior to arrival of emergency services, as required.
3. 3.Refers citizens' non-emergency calls to the appropriate agencies.
4. 4.Relays information and contacts appropriate agencies or personnel to resolve routine problems.
5. 5. Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls.
6. 6.Handles routine contacts with other divisions or sections of the department.
7. 7. Operates the Telecommunications Devise for the Deaf (TDD).
8. 8.Receives emergency service telephone calls from police officers and/or other authorized personnel.
9. 9.Transmits requests for immediate information received from public safety communicators, authorized personnel and radio field units on wanted persons and vehicles, gun and vehicle registrations, driver's licenses and routing inquiries.
10. 10.Receives computer print-out and routes to appropriate location.
11. 11. Operates dispatch monitoring and activity consoles and equipment.
12. 12. Dispatches runs to police field personnel.
13. 13. Performs related clerical work.
14. 14. Assists new operators with on-the-job training.

QUALIFICATIONS

High school graduation or G.E.D.; preferably completion of two years of college with courses in criminal justice, public administration and/or computer science.

Six months to one (1) year of experience in the use of, and familiarity with computer-aided dispatch and communication equipment.

Three (3) years of customer service experience.

Evaluation Plan

Monitored in-person testing: 70%

Interview: Pass/Fail

Evaluation of Training, Experience & Personal Qualifications: 30%

Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for

• Veteran Points: 0 – 15 points
• Detroit Residency Credit: 15 points