Emergency Services Clinical Manager

Seacoast Mental Health Center, Inc.; Exeter (NH); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health and dental plans

Retirement plan match

Résumé du poste

Seacoast Mental Health Center, Inc. is seeking an Emergency Services Clinical Manager to provide administrative, clinical, and operational leadership to the Emergency Services team across Exeter Hospital and affiliated locations.

The role emphasizes supervision, professional development, and workforce engagement to deliver high-quality crisis care. The manager will ensure patient safety, regulatory compliance, and data-driven improvements while collaborating with hospital leadership and

Qualifications

• Master’s degree in social work, Counseling, Psychology, or related behavioral health field.
• Independent clinical licensure in New Hampshire (LICSW, LCMHC, LMFT, or equivalent required).
• Minimum of three to five years of progressive behavioral health experience, with leadership or crisis services preferred.
• Training in crisis intervention, trauma-informed care, Motivational Interviewing, Columbia Suicide Severity Rating Scale, and ASAM Criteria.

Responsabilités

• Provide administrative, clinical, and operational leadership to Emergency Services clinicians and staff.
• Supervise performance, support professional development, and engage workforce.
• Ensure high-quality crisis assessment, intervention, stabilization, and referral services.
• Maintain regulatory compliance, patient safety, and documentation quality.
• Utilize performance metrics and data to improve efficiency and outcomes.
• Collaborate with hospital leadership, community agencies, referrals, and collateral providers.
• Maintain direct service role to stay connected to frontline operations.

Connaissances

Leadership

Crisis intervention

Supervision

Staff development

Data-driven decisions

Formation

Master’s degree in social work or related field

Independent clinical licensure in NH

Outils

EHR systems

Description du poste

Seacoast Mental Health Center

The Emergency Services Clinical Manager provides administrative, clinical, and operational leadership to Emergency Services clinicians and other assigned staff. Responsible for supervision, performance management, professional development, and workforce engagement.

• High-quality crisis assessment, intervention, stabilization, and referral services for patients and families within Exeter Hospital (Beth Israel Lahey Health), agency locations and any other affiliated organizations.
• Compliance with federal, state, payer, hospital and agency standards, with particular attention to patient safety, documentation quality, and clinical risk management
• Operational excellence through effective staffing, employee engagement, workforce development, performance management, service utilization monitoring, quality improvement initiatives, and data driven decision making.
• Ensuring staff competency in evidenced-based crisis care, including suicide assessment, violence risk assessment, trauma-informed care, Motivational Interviewing, ASAM Criteria, safety planning, and brief intervention strategies.
• Reviewing complex, high-risk, and sentinel event cases.
• Monitoring clinical documentation quality and regulatory compliance.
• Supporting staff recruitment, onboarding, retention, and professional development.
• Utilizing performance metrics and operational data to improve efficiency, patient outcomes, and service quality.
• Maintaining a direct service role to support staffing needs and remain connected to frontline operations.
• Maintain collaborative relationships with hospital leadership, community agencies, referral sources, and collateral providers.

Seacoast Mental Health Center

The Emergency Services Clinical Manager provides administrative, clinical, and operational leadership to Emergency Services clinicians and other assigned staff. Responsible for supervision, performance management, professional development, and workforce engagement.

• High-quality crisis assessment, intervention, stabilization, and referral services for patients and families within Exeter Hospital (Beth Israel Lahey Health), agency locations and any other affiliated organizations.
• Compliance with federal, state, payer, hospital and agency standards, with particular attention to patient safety, documentation quality, and clinical risk management
• Operational excellence through effective staffing, employee engagement, workforce development, performance management, service utilization monitoring, quality improvement initiatives, and data driven decision making.
• Ensuring staff competency in evidenced-based crisis care, including suicide assessment, violence risk assessment, trauma-informed care, Motivational Interviewing, ASAM Criteria, safety planning, and brief intervention strategies.
• Reviewing complex, high-risk, and sentinel event cases.
• Monitoring clinical documentation quality and regulatory compliance.
• Supporting staff recruitment, onboarding, retention, and professional development.
• Utilizing performance metrics and operational data to improve efficiency, patient outcomes, and service quality.
• Maintaining a direct service role to support staffing needs and remain connected to frontline operations.
• Maintain collaborative relationships with hospital leadership, community agencies, referral sources, and collateral providers.

• Seacoast Mental Health Center, Inc. offers a generous compensation package including paid time off, health and dental plans, retirement account match, etc.

Educational/Experience Required

Minimum of a master’s degree in social work, Counseling, Psychology, or related behavioral health field.

Independent clinical licensure in New Hampshire (LICSW, LCMHC, LMFT, or equivalent required).

Minimum of three to five years of progressive behavioral health experience, with preference given to candidates with leadership, supervisory, crisis services, community mental health, or hospital-based behavioral health experience.

Training and experience in crisis intervention, trauma-informed care, Motivational Interviewing, Columbia Suicide Severity Rating Scale and ASAM Criteria.

We are an Equal Opportunity Employer, and we value the diversity of our community.