Emergency Response Customer Service Representative

ITCON Services; Florida; Remote; USD 19,000 - 25,000; Part time

Job summary

ITCON Services seeks customer service agents for a short-term seasonal assignment. This remote role requires US citizenship and supports high-volume, fast-paced inquiries.

You will manage calls, resolve issues, document interactions, and uphold security while delivering friendly, accurate guidance to clients. English proficiency is essential, Spanish is a plus; prior CRM experience is helpful.

Qualifications

• 1 year or more customer support experience or experience as a client service representative.
• English speaking proficiency (Spanish bilingual is a plus).
• Strong communications skills, including phone communications and active listening.
• Familiarity with CRM systems and practices.
• Strong research and problem-solving skills.
• Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files.
• Demonstrated ability to handle sensitive and confidential situations.
• Ability to handle crisis situations and deal with difficult inquirers.
• High School Diploma or GED.

Responsibilities

• Manage a high volume of incoming calls.
• Identifying and resolving customer issues accurately and efficiently.
• Providing high quality response to customer inquiries and needs.
• Building sustainable relationships with customers through professional communication.
• Providing accurate, timely, and complete information by using the right methods and tools.
• Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution.
• Keeping detailed records of customer interactions, processing customer accounts, and filing documents.
• Following communication procedures, guidelines, and policies.
• The agent will provide public support to people needing guidance on who to contact to resolve their situation.
• The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.

Skills

Customer service

Active listening

Communication skills

CRM familiarity

Problem solving

Crisis handling

Computer skills

Confidential handling

Education

High School Diploma or GED

Tools

CRM software

Job description

We are seeking customer service agents to be part of ITCON Services 2026 Emergency Response Contact Center Team.

• This is a short-term seasonal position.
• This position is remote.
• Candidate must be a citizen of the United States.

Description:

• Managing a high volume of incoming calls
• Identifying and resolving customer issues accurately and efficiently
• Providing high quality response to customer inquiries and needs
• Building sustainable relationships with customers through professional communication
• Providing accurate, timely, and complete information by using the right methods and tools
• Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
• Keeping detailed records of customer interactions, processing customer accounts, and filing documents
• Following communication procedures, guidelines, and policies

Responsibilities for this position include:

• The agent will provide public support to people needing guidance on who to contact to resolve their situation.
• The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.

Required Skills and Qualifications

• 1-year or more customer support experience or experience as a client service representative
• English speaking proficiency (Spanish bilingual is a plus)
• Strong communications skills, including phone communications and active listening.
• Familiarity with CRM systems and practices
• Strong research and problem-solving skills
• Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
• Demonstrated ability to handle sensitive and confidential situations.
• Ability to handle crisis situations and deal with difficult inquirers.
• High School Diploma or GED