Emergency Response Call Center Operator

Clean Harbors, Inc.; Norwell (MA); On-site; USD 21,000 - 48,000; Full time

Benefits offered by this job

Health benefits after 30 days

401K with company matching

Growth opportunities

Paid time off and training

Tuition reimbursement

Safe work environment

Job summary

Clean Harbors, Inc. is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our Norwell, MA team. This in-office role handles incoming emergency and non-emergency calls, documents details in ALERTS, and coordinates with internal teams to ensure timely response.

Monday–Friday, 8:00 a.m. to 4:00 p.m., with a focus on accuracy, urgency, and professionalism. You will triage incidents, relay critical information, and maintain logs while upholding confidentiality and safety standards.

Qualifications

• High School Diploma or GED required.
• Strong computer skills with proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Excellent interpersonal and organizational skills.
• Excellent customer service skills.
• Decisiveness and initiative.
• Ability to work in a team environment as well as independently.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work with little or no supervision.
• Ability to remain calm while handling a potential crisis.
• Overtime may be required as requested by management.
• Background check and drug test completed.

Responsibilities

• Answer high-volume emergency and non-emergency calls promptly and professionally.
• Accurately document incident details into the ALERTS system with required fields.
• Escalate calls to Operations Manager or internal teams based on urgency.
• Maintain real-time updates on active calls until dispatch/assignment.
• Relay clear information on location, incident, materials, and threats or injuries.
• Maintain logs and support documentation per internal protocols and regulatory requirements.
• Communicate with clients, team members, and regulatory agencies as directed.
• Return missed calls, voicemails, and emails promptly to avoid delays.
• Monitor ongoing situations and update teams or clients as information evolves.
• Uphold confidentiality, accuracy, and professionalism at all times.

Skills

Communication skills

Computer skills

Customer service

Teamwork

Prioritization

Independent work

Calm under pressure

Organization

Decisiveness

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Clean Harbors, Inc. is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our Norwell, MA team. This in-office role handles incoming emergency and non-emergency calls, documents details in ALERTS, and coordinates with internal teams to ensure timely response.

Monday–Friday, 8:00 a.m. to 4:00 p.m., with a focus on accuracy, urgency, and professionalism. You will triage incidents, relay critical information, and maintain logs while upholding confidentiality and safety standards.