Emergency Response Call Intake Specialist

HEPACO, LLC; Norwell (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits after 30 days

401K with company matching

Growth opportunities

Paid time off

Tuition reimbursement

Training and development

Job summary

Clean Harbors (Emergency Response and Training Solutions) in Norwell, MA is seeking a Call Intake Specialist to answer and triage emergency and non-emergency calls. This role is the first contact in the response process, requiring accuracy, urgency, and professionalism in collecting information and initiating documentation.

The position is in-office, Monday–Friday, 8:00 a.m.–4:00 p.m., with competitive wages up to $20–$23 per hour and comprehensive benefits after 30 days.

Qualifications

• High school diploma or GED required.
• Strong computer skills with Microsoft-based applications.
• Excellent written and verbal communication skills.
• Excellent interpersonal and organizational abilities.

Responsibilities

• Answer high-volume emergency and non-emergency calls promptly and professionally.
• Document incident details in the ALERTS system with accuracy.
• Elevate calls to Operations Manager or internal teams based on urgency.
• Maintain real-time updates and communications on active calls.
• Relay accurate information from callers (location, incident, injuries).
• Keep logs and documentation compliant with internal/regulatory requirements.
• Communicate clearly with clients, team members, and regulators as directed.
• Return missed calls, voicemails, and emails promptly.
• Monitor ongoing situations and update teams or clients as needed.

Skills

Computer skills

Microsoft Office

Written communication

Verbal communication

Interpersonal skills

Customer service

Decisiveness

Team player

Time management

Work independently

Calm under pressure

Overtime flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Alerts system

Job description

Clean Harbors (Emergency Response and Training Solutions) in Norwell, MA is seeking a Call Intake Specialist to answer and triage emergency and non-emergency calls. This role is the first contact in the response process, requiring accuracy, urgency, and professionalism in collecting information and initiating documentation.

The position is in-office, Monday–Friday, 8:00 a.m.–4:00 p.m., with competitive wages up to $20–$23 per hour and comprehensive benefits after 30 days.