Emergency Psychiatry Program Assistant - 2nd shift

Seven Counties Services; Louisville (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Seven Counties Services in Louisville, KY is seeking a front-desk/administrative professional for a full-time role. The position involves greeting patients, answering calls, routing inquiries, and providing resource information for mental health resources.

You will enter clinical and demographic data in electronic systems and assist with billing and records management. Experience in a mental health or social services setting is preferred.

Qualifications

• Experience in office settings with clerical tasks.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Greet patients and visitors; answer multi-line switchboard; route calls.
• Provide resource information for mental health and substance abuse resources.
• Input and retrieve data in electronic information systems; maintain records.
• Assist with crisis intervention and link to crisis counselors when needed.
• Coordinate ambulance transport and communicate with police and hospital staff.
• Process billing forms and ensure documentation is complete.

Skills

Typing 40-50 wpm

Oral and written communication

Multitasking

Team collaboration

Education

Business school coursework (up to 18 months)

Tools

Microsoft Office Suite

Job description

Job Description

2nd shift ESSENTIAL JOB FUNCTIONS Performs such front-desk/reception functions as meeting and greeting patients and visitors, answering multi-line switchboard, fielding calls of differing subject matter and routing calls to the appropriate source. Sending and delivering faxes. Provide resource information to callers (consumers and family members) seeking mental health and substance abuse treatment resources. Fielding calls from outside providers seeking inpatient bed or making a referral to the psychiatric emergency room. Have knowledge of SCS's programs and site locations. Ensure that patients leaving the unit have written materials including discharge paperwork, prescriptions, appointment information and contact information if crisis arises. Provide low level crisis intervention to callers in need. Offering support, arranging for on-site crisis intervention if needed and/or linking to trained crisis counselors. Enters various patient data in electronic information system. Routinely work with both Seven Counties Services and the University of Louisville Hospital electronic systems entering and retrieving clinical and demographic information. Performs such medical records-related functions as putting together legal health records; ensuring all required clinical documentation (e. g., clinical evaluations, progress notes, legal hold forms) are present in the legal health record. Processing billing forms and ensuring that all documentation is complete. Notarizing Mental Inquest Warrants: ensuring completion of documents and that legal requirements are met. Arranging ambulance transport to inpatient facilities. Communication with police departments and mental inquest warrant clerks to assist clinical team in obtaining needed information. Communication with inpatient psychiatric units to facilitate a seamless transfer of patient care. Provide low level monitoring of patients-alerting doctor and clinical team of potential or elevating agitation, contacting security staff if needed, participate in crisis intervention techniques and responding if required. Must be proficient at multi-tasking with minimal supervision in an often fast paced environment and being a key player on a multidisciplinary team.

Education

Completion of up to 18 months' business school, beyond high school.

Experience

One-to-two years' experience working in office setting and performing various clerical or administrative tasks. Or, without any formal business school training beyond high school, three-to-four years of such experience. Experience in a mental health or social services setting preferred. Working knowledge of Microsoft Office Suite. Typing speed 40 - 50 word units per minute. Strong oral and written communication skills.

Physical Demands

Position has no unusual physical demands; individual has discretion about walking, standing, etc. Position requires lifting up to 10 pounds, with occasional lifting of ledgers, medical records, or computer runs. Position may occasionally require walking or standing, stooping, or bending. Occasional exposure to office chemicals or continual use of a video display terminal.

Time Type

Full time Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.