Emergency Psychiatry Program Assistant - 2nd shift

Seven Counties; Louisville (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Seven Counties is seeking a 2nd shift front desk receptionist to greet patients, answer calls, route calls, and send faxes. You will provide resource information for mental health and substance abuse treatment and assist with crisis intervention as needed.

You will enter patient data into electronic systems, help prepare legal health records, process billing forms, notarize warrants, arrange ambulance transport, and coordinate transfers with inpatient units.

Qualifications

• Strong communication skills, both oral and written.
• Typing speed of 40–50 words per minute.
• Proficiency with Microsoft Office Suite.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet patients and visitors; answer multi-line switchboard; route calls and send/receive faxes.
• Provide information on mental health and substance abuse resources; assist with referrals and crisis contacts.
• Enter and retrieve patient data in electronic systems; work with hospital EMR/EHR systems.

Skills

Strong oral and written communication

Typing speed 40-50 wpm

Microsoft Office Suite

Multi-tasking

Education

Business school (up to 18 months)

Tools

Microsoft Office

Job description

Job Description:

2nd shift

ESSENTIAL JOB FUNCTIONS

• Performs such front-desk/reception functions as meeting and greeting patients and visitors, answering multi-line switchboard, fielding calls of differing subject matter and routing calls to the appropriate source. Sending and delivering faxes.

• Provide resource information to callers (consumers and family members) seeking mental health and substance abuse treatment resources. Fielding calls from outside providers seeking inpatient bed or making a referral to the psychiatric emergency room. Have knowledge of SCS's programs and site locations. Ensure that patients leaving the unit have written materials including discharge paperwork, prescriptions, appointment information and contact information if crisis arises.

• Provide low level crisis intervention to callers in need. Offering support, arranging for on-site crisis intervention if needed and/or linking to trained crisis counselors.

• Enters various patient data in electronic information system. Routinely work with both Seven Counties Services and the University of Louisville Hospital electronic systems entering and retrieving clinical and demographic information.

• Performs such medical records-related functions as putting together legal health records; ensuring all required clinical documentation (e.g., clinical evaluations, progress notes, legal hold forms) are present in the legal health record. Processing billing forms and ensuring that all documentation is complete.

• Notarizing Mental Inquest Warrants: ensuring completion of documents and that legal requirements are met.

• Arranging ambulance transport to inpatient facilities. Communication with police departments and mental inquest warrant clerks to assist clinical team in obtaining needed information. Communication with inpatient psychiatric units to facilitate a seamless transfer of patient care.

• Provide low level monitoring of patients-alerting doctor and clinical team of potential or elevating agitation, contacting security staff if needed, participate in crisis intervention techniques and responding if required.

• Must be proficient at multi-tasking with minimal supervision in an often fast paced environment and being a key player on a multidisciplinary team.

EDUCATION

• Completion of up to 18 months business school, beyond high school.

EXPERIENCE

• One-to-two years experience working in office setting and performing various clerical or administrative tasks.

• Or, without any formal business school training beyond high school, three-to-four years of such experience.

• Experience in a mental health or social services setting preferred.

• Working knowledge of Microsoft Office Suite.

• Typing speed 40 - 50 word units per minute.

• Strong oral and written communication skills.

PHYSICAL DEMANDS

• Position has no unusual physical demands; individual has discretion about walking, standing, etc.

• Position requires lifting up to 10 pounds, with occasional lifting of ledgers, medical records, or computer runs.

• Position may occasionally require walking or standing, stooping, or bending.

• Occasional exposure to office chemicals or continual use of a video display terminal.

Time Type: Full time