Emergency Psychiatric Program Assistant - PRN

Seven Counties; Louisville (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

Seven Counties Services seeks an Emergency Psychiatric Program Assistant to provide front-desk support, patient flow management, and crisis-related assistance onsite in Louisville, KY. The role involves data entry, records handling, and coordination with hospital teams.

The ideal candidate has 1–2 years in an office setting (or 3–4 years with less formal training), plus strong communication and typing skills, and familiarity with Microsoft Office.

Qualifications

• Completion of up to 18 months of business school beyond high school.
• 1–2 years in an office setting; or 3–4 years with less formal training.
• Experience in mental health or social services preferred; strong MS Office and typing skills.

Responsibilities

• Perform front-desk/reception duties and route calls.
• Provide resource information to callers seeking mental health resources.
• Provide low-level crisis intervention and link to crisis counselors.
• Enter patient data in electronic systems; retrieve records.
• Assemble legal health records and manage billing documentation.
• Notarize Mental Inquest Warrants and ensure legal compliance.
• Arrange ambulance transport and coordinate with police and warrant clerks.
• Monitor patients, alert team to agitation, assist in crisis interventions.
• Multi-task effectively within a fast-paced multidisciplinary team.

Skills

Communication

Typing

Multi-tasking

Education

Business school training

Tools

Microsoft Office Suite

Job description

## Emergency Psychiatric Program Assistant - PRNApply: Onsite: Louisville, Kentucky: Part time: Posted Yesterday: JR-012393**Job Description:**ESSENTIAL JOB FUNCTIONS1. Performs such front-desk/reception functions as meeting and greeting patients and visitors, answering multi-line switchboard, fielding calls of differing subject matter and routing calls to the appropriate source. Sending and delivering faxes.2. Provide resource information to callers (consumers and family members) seeking mental health and substance abuse treatment resources. Fielding calls from outside providers seeking inpatient bed or making a referral to the psychiatric emergency room. Have knowledge of SCS’s programs and site locations. Ensure that patients leaving the unit have written materials including discharge paperwork, prescriptions, appointment information and contact information if crisis arises.3. Provide low level crisis intervention to callers in need. Offering support, arranging for on-site crisis intervention if needed and/or linking to trained crisis counselors.4. Enters various patient data in electronic information system. Routinely work with both Seven Counties Services and the University of Louisville Hospital electronic systems entering and retrieving clinical and demographic information.5. Performs such medical records-related functions as putting together legal health records; ensuring all required clinical documentation (e. g., clinical evaluations, progress notes, legal hold forms) are present in the legal health record. Processing billing forms and ensuring that all documentation is complete.6. Notarizing Mental Inquest Warrants: ensuring completion of documents and that legal requirements are met.7. Arranging ambulance transport to inpatient facilities. Communication with police departments and mental inquest warrant clerks to assist clinical team in obtaining needed information. Communication with inpatient psychiatric units to facilitate a seamless transfer of patient care.8. Provide low level monitoring of patients-alerting doctor and clinical team of potential or elevating agitation, contacting security staff if needed, participate in crisis intervention techniques and responding if required.9. Must be proficient at multi-tasking with minimal supervision in an often fast paced environment and being a key player on a multidisciplinary team.EDUCATION· Completion of up to 18 months’ business school, beyond high school.EXPERIENCE· One-to-two years’ experience working in office setting and performing various clerical or administrative tasks.· Or, without any formal business school training beyond high school, three-to-four years of such experience.· Experience in a mental health or social services setting preferred.· Working knowledge of Microsoft Office Suite.· Typing speed 40 – 50 word units per minute.· Strong oral and written communication skills.PHYSICAL DEMANDS· Position has no unusual physical demands; individual has discretion about walking, standing, etc.· Position requires lifting up to 10 pounds, with occasional lifting of ledgers, medical records, or computer runs.· Position may occasionally require walking or standing, stooping, or bending.· Occasional exposure to office chemicals or continual use of a video display terminal.**Time Type:**Part time