Emergency Medical Technician - Public Safety

Oakland Zoo; Oakland (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

The Oakland Zoo is seeking an Emergency Medical Technician (EMT) to ensure the health and safety of guests and staff. This role responds to medical emergencies, administers care, and supports safety efforts throughout the zoo while delivering exceptional customer service. Qualified candidates will be dedicated, reliable, and ready to create a welcoming environment for all visitors. Join a valued team committed to the conservation and care of wildlife.

Benefits

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Retirement plan

Paid time off

Employee Assistance Program

Family Zoo Membership

Qualifications

• State of California E.M.T. Certification required.
• CPR pro card needed.
• Experience in patient care and/or customer service is preferred.

Responsibilities

• Responds to medical emergencies and provides assessments.
• Administers basic first aid and ensures safety preparedness.
• Oversees first aid supplies and emergency kits.

Skills

Customer service

First aid

Problem-solving

Situational awareness

Education

High School Graduate or G.E.D

Job description

Pay Rate: To maintain internal equity, we have identified the pay rate for this position at the Oakland Zoo as $23.71 per hour . An offer at this pay rate will be our best and final compensation offer.

Position Summary

The Emergency Medical Technician (EMT) plays a vital role in ensuring the health and safety of guests and staff. This position is responsible for responding to medical emergencies, assessing and providing medical care, and assists with safety preparedness across the Zoo. Strong customer service skills and the ability to remain calm under pressure are essential. This role requires flexibility, teamwork, and a commitment to creating a safe and welcoming environment for all.

Essential Job Duties

• Responds to radio calls and provides assessment of on-view situations associated with injury or illness.
• Administers basic first aid and life support as needed while assessing the need for advanced medical intervention.
• Oversees institution-wide first aid and disaster kit supplies and ensures fire extinguishers are properly placed, certified, and ready for use.
• Supports the development and implementation of Disaster Preparedness Plans.
• Serves as the first responder for locating lost guests or children, with security providing supplemental support.
• Acts as the primary contact for lost and found inquiries, handling on-site requests, emails, and voicemails.
• Conducts daily morning inspections of Zoo and Park grounds to identify and document safety hazards.
• Places and retrieves traffic cones, temporary signs, and barriers as needed for operational and safety purposes.
• Completes and maintains Daily Activity Reports/Logs, as well as Vehicle Usage Logs, and submits maintenance requests as necessary.
• Enforces rules and regulations in the absence of security officers and provides support when security staffing is low.
• Performs Fire Watch duties and responds to fire or burglary alarm activations.
• Provides escort services for revenue transfers, vendors, and guests requiring assistance.
• Assists security in clearing the Zoo and completing the closure checklist.
• Provides exceptional customer service to both internal teams (co-workers) and external stakeholders (vendors, visitors, customers, etc.).
• Provides administrative support as needed under the direction of the Public Safety management team.
• Performs other related duties as required and assigned

Who You Are

• At least 18 years old
• State of California E.M.T. Certification
• CPR pro card
• High School Graduate or G.E.D
• Experience in patient care and/or customer service.
• Strong problem-solving skills with the ability to effectively read, write, and follow directions in English.
• Strong de-escalation skills, situational awareness, and critical thinking abilities.
• Reliable, dependable, honest, and professional, with a courteous demeanor and the ability to maintain appropriate confidentiality.
• Must be available to work nights particularly during Glowfari (winter season), weekends and holidays unless otherwise authorized.
• Able to bend and twist, lift 25 lbs, stand, kneel, sit, walk, bend, stoop and speak regularly and for 8-hour shifts

Bonus If You

• Have a current State of California Security Guard Card

Knowledge, Skills, and Qualities– May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Communication – communicates respectfully and effectively with stakeholders across identities
• Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued.
• Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times
• Wildlife Aware - understands mission to support the conservation and welfare of animals at The Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife
• Sustainability – oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department

Benefits

The Oakland Zoo offers a comprehensive benefits package, including Health insurance, Dental insurance, Vision insurance, Flexible spending account, Retirement plan, Paid time off, Employee Assistance Program, and A Family Zoo Membership.

Who We Are:

Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Our mission is to inspire respect for and stewardship of the natural world, while providing a quality visitor experience. As an accredited member of the Association of Zoos and Aquariums (AZA), The Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.

Oakland Zoo’s Commitment to Diversity, Equity, Inclusion & Access

We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs and curriculum. Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.

The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status, QAOV status, or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.

Oakland Zoo participates in E-Verify to verify work authorization.

Qualifications Education

Preferred

High School

Licenses & Certifications

Preferred

EMT-Basic

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.