Emergency Medical Dispatcher II

Mercy; Springfield (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking compassionate individuals to join their emergency communication team. This role involves operating communication equipment, dispatching EMS units, and providing critical support during emergencies. The ideal candidate will thrive in high-stress situations and possess strong communication skills. With day-one coverage for health benefits and a supportive work environment, this opportunity offers a chance to make a meaningful impact in the community. If you are dedicated to delivering exceptional care and have a passion for public safety, we encourage you to apply.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

PTO

Tuition Reimbursement

Employer-Matched Retirement

Qualifications

• EMD-II experience required; certification within 90 days of hire.
• Knowledge of communication policies and ability to work in high-stress situations.

Responsibilities

• Operate communication equipment for emergency calls and dispatch EMS units.
• Maintain documentation and provide Dispatch Life Support (DLS).

Skills

Emergency Medical Dispatch (EMD)

Communication Skills

Quick Decision-Making

Data Entry

Verbal Comprehension

Prioritization

Education

High School Diploma or Equivalent

Tools

Radios

CAD Consoles

Computers

Communication Systems

Job description

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of individuals – careers that utilize your skills, talents, and heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

Under general supervision, perform tasks related to operating communication equipment for receiving, sending, and relaying information in response to Emergency/Non-emergency calls. Responsibilities include determining incident locations, providing Dispatch Life Support (DLS), maintaining documentation, dispatching EMS units, relaying operational info, and coordinating flights of Life Line helicopters. Perform related duties as assigned, all in alignment with our mission, values, and standards.

Qualifications:

• Experience: Functioning as an EMD-II
• Education: High School diploma or equivalent
• License: Emergency Medical Dispatch (EMD) certified by NAED within 90 days of hire; Emergency Telecommunicator Course (ETC) or completion during orientation
• Certifications: Obtain agent certification through Metro Aviation or applicable vendor upon hire
• Preferred Experience: At least one year in a public safety emergency communication center and as a field provider
• Preferred Licensure: State of Missouri EMT or EMT-P license; Certified Flight Communicator (CFC) within one year
• Other Skills: Knowledge of communication policies, ability to work as part of a team, proficiency in call creation, quick decision-making, data entry, verbal comprehension, prioritization, and familiarity with flight areas and weather impacts on aviation

Working Conditions:

Must have patience, emotional stability, and ability to work under high stress. Work indoors with adequate conditions, with periods of sitting, standing, walking, bending, and reaching. Ability to lift objects up to 25 pounds, react quickly to emergencies, and possess good vision abilities. Equipment used includes radios, CAD consoles, computers, printers, headsets, and communication systems.

Benefits:

Day-one coverage for health, vision, dental, PTO, tuition reimbursement, and employer-matched retirement. Eligible employees working 48+ hours per pay period are included.

Our Commitment:

Join us to be part of a community dedicated to compassionate care, innovative technology, and expanding services to grow our communities. Discover a supportive environment where you can pioneer new models of care and transform healthcare experiences.

Ideal Candidate:

We value compassion, professionalism, positivity, advocacy, collaboration, and extra effort to deliver excellent care. If this resonates with you, we encourage you to apply.

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