Emergency Medical Dispatcher: Fast-Paced 911 Communications

911 Emergency Communications; Frewsburg (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Frewsburg, NY is seeking Emergency Medical Dispatchers to support urgent medical responses. Roles involve gathering incident information, prioritizing actions, and coordinating EMS resources according to approved protocols.

Responsibilities include receiving calls, confirming location and contact details, asking protocol-driven questions, and providing dispatch instructions while maintaining patient confidentiality and quality standards.

Qualifications

• A high school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Frewsburg, NY is seeking Emergency Medical Dispatchers to support urgent medical responses. Roles involve gathering incident information, prioritizing actions, and coordinating EMS resources according to approved protocols.

Responsibilities include receiving calls, confirming location and contact details, asking protocol-driven questions, and providing dispatch instructions while maintaining patient confidentiality and quality standards.