Emergency Medical Dispatcher - Certification Support & Critical Dispatch

911 Emergency Communications; Alexandria (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Medical Dispatchers in Alexandria, TN help people requesting urgent medical assistance. They gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources using an agency-approved system.

Depending on training and assignment, dispatchers may also provide approved instructions before responders arrive, follow medical dispatch protocols, and ensure accurate documentation while communicating with responders.

Qualifications

• High school diploma or equivalent required.
• EMS dispatcher certification may be required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Coordination

Stress management

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Medical Dispatchers in Alexandria, TN help people requesting urgent medical assistance. They gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources using an agency-approved system.

Depending on training and assignment, dispatchers may also provide approved instructions before responders arrive, follow medical dispatch protocols, and ensure accurate documentation while communicating with responders.