Emergency Medical Dispatcher — 24/7 Life-Saving Coordination

911 Emergency Communications; Athol (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Athol, NY is seeking skilled Emergency Medical Dispatchers to join its team. In this role you gather patient and incident data, establish priorities, and coordinate EMS resources using an agency-approved system.

You may provide pre-arrival instructions, follow protocols, and work shifts that may include nights, weekends, and overtime. A high school diploma is typically required, with CPR and EMS certifications often preferred.

Qualifications

• High school diploma or equivalent commonly required.
• Some positions may sponsor training or require current Emergency Medical Dispatcher certification.
• CPR certification may be required; EMT/paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

EMD certification / willing to obtain

Tools

Emergency dispatch software

Job description

911 Emergency Communications in Athol, NY is seeking skilled Emergency Medical Dispatchers to join its team. In this role you gather patient and incident data, establish priorities, and coordinate EMS resources using an agency-approved system.

You may provide pre-arrival instructions, follow protocols, and work shifts that may include nights, weekends, and overtime. A high school diploma is typically required, with CPR and EMS certifications often preferred.