Emergency Medical Dispatcher: 24/7 EMS Coordination

911 Emergency Communications; Lewisville (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

911 Emergency Communications in Lewisville, MN seeks an Emergency Medical Dispatcher to support urgent medical responses. You will gather incident details, determine priorities, and coordinate EMS resources in a high-pressure environment.

Responsibilities include receiving calls, verifying location and contact data, asking critical questions, and issuing protocol-based instructions while maintaining patient confidentiality and complying with medical oversight.

Qualifications

• A high school diploma or recognized equivalent is commonly required; EMT or paramedic credentials may be required depending on vacancy.
• Strong communication and decision-making skills are essential for rapid prioritization and instructions.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or equivalent

Emergency Medical Dispatcher Certification (preferred)

Job description

911 Emergency Communications in Lewisville, MN seeks an Emergency Medical Dispatcher to support urgent medical responses. You will gather incident details, determine priorities, and coordinate EMS resources in a high-pressure environment.

Responsibilities include receiving calls, verifying location and contact data, asking critical questions, and issuing protocol-based instructions while maintaining patient confidentiality and complying with medical oversight.