Emergency Medical Dispatcher — 24/7 EMS Communications

County Emergency Communications; Morongo Valley (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Morongo Valley, CA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires following approved medical dispatch protocols and maintaining strict oversight and documentation practices.

Qualified applicants may hold a high school diploma, CPR certification, and Emergency Medical Dispatcher certification; ongoing training and agency-specific requirements apply.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification is often required or preferred.
• Emergency Medical Dispatcher certification may be required before appointment; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

CPR certification

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Morongo Valley, CA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires following approved medical dispatch protocols and maintaining strict oversight and documentation practices.

Qualified applicants may hold a high school diploma, CPR certification, and Emergency Medical Dispatcher certification; ongoing training and agency-specific requirements apply.