Emergency Medical Dispatcher – 24/7 Critical Care Dispatch

911 Emergency Communications; Lebanon (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education & training

Certification support

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers in Lebanon, MO to handle urgent medical calls, gather critical information, and coordinate ambulance resources. This role supports responders by prioritizing incidents and providing protocol-based guidance under supervisory oversight.

Ideal candidates hold an EMD certification (and CPR), with a high school diploma or equivalent, and may pursue sponsored training.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

EMD certification

CPR certification

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers in Lebanon, MO to handle urgent medical calls, gather critical information, and coordinate ambulance resources. This role supports responders by prioritizing incidents and providing protocol-based guidance under supervisory oversight.

Ideal candidates hold an EMD certification (and CPR), with a high school diploma or equivalent, and may pursue sponsored training.