Emergency Medical Dispatcher - 24/7 Console Ops

County Emergency Communications; North Great River (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Continuing education

Shift premiums

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers for Islip Terrace, NY. The role involves handling medical emergency calls, confirming locations and details, and coordinating ambulance resources in a fast-paced environment.

Required are a high school diploma (or equivalent) and EMD certification; CPR certification may be required. Training, certifications, and eligibility are determined by the vacancy and employer guidelines.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMD and related certifications are required or preferred depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the EMS dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Information sequencing

Data entry

Emergency coordination

Education

High school diploma or equivalent

EMD certification

CPR certification

Tools

EMD protocols

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers for Islip Terrace, NY. The role involves handling medical emergency calls, confirming locations and details, and coordinating ambulance resources in a fast-paced environment.

Required are a high school diploma (or equivalent) and EMD certification; CPR certification may be required. Training, certifications, and eligibility are determined by the vacancy and employer guidelines.