Emergency Medical Dispatcher — 24/7 Console & Certification Support

Emergency Telecommunicator Services; Canyon Lake (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Canyon Lake, TX is seeking Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident information, establish priorities, and coordinate EMS resources according to approved protocols.

A high school diploma or equivalent is usually required; CPR certification is expected, and EMS dispatcher certification may be needed before appointment. Overnight, weekend, and rotating shifts with overtime are common in this role.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required; EMT/paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Canyon Lake, TX is seeking Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident information, establish priorities, and coordinate EMS resources according to approved protocols.

A high school diploma or equivalent is usually required; CPR certification is expected, and EMS dispatcher certification may be needed before appointment. Overnight, weekend, and rotating shifts with overtime are common in this role.